Technical Service Specialist

Quad/Graphics; Franklin (WI); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Quad/Graphics, a global marketing experience company, is seeking a Technical Services Specialist to support customers and sales by directing technical service efforts across national and international projects.

You will collaborate with prepress, design, and manufacturing teams to implement new equipment and systems, stay ahead of emerging technologies, and coordinate with vendors to ensure compliance and certification.

Qualifications

• Ten years’ experience in folding carton and label industry.
• Strong leadership and communication skills required.
• Excellent project management abilities required.

Responsibilities

• Direct and channel technical service efforts for customers and sales teams.
• Stay abreast of emerging technologies and select/implement new equipment and systems with cross-functional teams.
• Collaborate with finance, design, and IT to automate design systems with estimating processes.
• Qualify and certify international locations to ensure consistent standards.
• Engage with vendors to explore technologies, ensure compliance, and qualify materials.
• Support field service technicians in resolving technical issues.
• Assist with Prepress and Brand management tasks.
• Coordinate Global Packaging projects and onboard new customers.

Skills

Leadership

People skills

Presentation skills

Project management

Job description

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job

The Technical Services Specialist plays a crucial role in supporting customers and sales executives by directing and channeling technical service efforts. Through customer interaction (both national and international), design and art support, brand management services, global services coordination, new product development, and research and implementation of equipment and software

Key Responsibilities

• Customer interaction (both national and international)
• Stay abreast of emerging technologies and collaborate with prepress, structural, and design groups, as well as manufacturing, to select and implement new equipment and systems.
• Work closely with finance, design, and IT teams to integrate and automate design systems with estimating processes.
• Qualify and certify international locations to ensure consistent standards.
• Engage with vendors to explore new technologies, ensure compliance, and qualify materials.
• Provide recommendations and assistance in obtaining Quad Packaging’s technical certifications.
• Support field service technicians in resolving technical issues.
• Assist with Prepress and Brand management tasks.
• Collaborate on Graphics and Structural Design and development projects.
• Project manage the implementation of new technologies and onboard new customers.
• Offer customer technical support.
• Coordinate Global Packaging projects.

Job Requirements

Education: Minimum of ten years’ experience in the folding carton and label industry.

Experience Preferred

• Knowledge of 6 Sigma and Lean Manufacturing.
• Experience in structural design

Knowledge, Skills & Abilities

• Demonstrated leadership skills.
• Excellent people skills.
• Polished presentation skills.
• Strong project management abilities.

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• We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace