Project Coordinator Client Services

Quad/Graphics; Springfield (MO); On-site; USD 52,000 - 68,000; Full time

Job summary

Quad/Graphics, on behalf of Bass Pro Shops, seeks a Project Coordinator Client Services to manage client relationships and complex projects onsite. You will drive timelines, coordinate tasks, and ensure delivery aligned with marketing goals and copywriting objectives.

2+ years in PM or admin roles, strong communication, and organizational skills are essential. Proficiency with MS Office, Jira, and Workfront is a plus, with a collaborative mindset across Quad departments.

Qualifications

• Bachelor’s degree in advertising, communication, marketing or related field preferred, but not required.
• Minimum 2 years of experience in Project Management or Administrative services.
• Strong written and verbal communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to inform staff on project objectives and manage client needs.

Responsibilities

• Act as the primary day-to-day contact with the Client team onsite.
• Develop and manage project timelines and task lists.
• Understand and manage the execution of tasks to achieve Client’s marketing and copywriting goals.
• Display positivity in all engagements with others and Quad culture.
• Manage complex projects simultaneously.
• Attend regular planning meetings and provide detailed written confirmation/report.
• Coordinate work across internal business units.
• Build and maintain client relationships with low-and-mid level management.
• Ensure adherence to processes for timely and accurate delivery; escalate when necessary.

Skills

Project coordination

Client relations

Communication

Organizational skills

Task management

Analytical thinking

Initiative

Team collaboration

Education

Bachelor’s degree in advertising/communication/marketing or related field

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

ChatGPT

Jira

Adobe Workfront

Job description

GENERAL PURPOSE OF JOB

The primary role of the Project Coordinator Client Services is to successfully manage individual Client relationships and projects on behalf of the Client (Bass Pro Shops) and Quad.

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with the Client team onsite.
• Develop and manage project timelines and task lists.
• Understand and manage the execution of tasks to achieve Client’s marketing and copywriting goals.
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values.
• Manage complex projects simultaneously.
• Attend regular planning meetings and provide detailed written confirmation/report.
• Work effectively to manage work across internal business units.
• Build and maintain client relationships with low-and-mid level management.
• Ensure team adheres to established processes and procedures to ensure timely and accurate delivery of Client’s services. Escalate to management when necessary.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field preferred, but not required.

Experience: Minimum 2 years of experience in Project Management or Administrative services.

Knowledge, Skills & Abilities

• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to inform staff on project objectives.
• Ability to respond quickly and effectively to clients' needs and issues.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Ability and willingness to take direction from superiors.
• Ability and willingness to build and maintain positive relationships quickly.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint, Outlook, ChatGPT, Jira, and Adobe Workfront is preferred, but not required.

THE CLIENT

Bass Pro Shops is an outdoor retailer built around helping people connect with nature. Its mission is to inspire everyone to enjoy, love and conserve the great outdoors, and its culture emphasizes friendly, expert service, quality and value, teamwork, and a pioneering spirit. Through its products and experiences, Bass Pro Shops aims to help individuals and families make lasting outdoor memories while supporting conservation.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace