Project Coordinator — Client-Focused MSP Ops (In-Office)

Kotman Technology; Clovis (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) with employer contribution

Paid time off

Hybrid work options

Job summary

Kotman Technology in Clovis, CA is seeking a detail-oriented Project Coordinator to align hardware deployments, licensing, and schedules with client expectations. You’ll connect clients, engineers, and vendors to keep projects on track and communications clear.

You’ll manage coordination, scheduling, and dispatch support, ensuring resources meet project milestones while maintaining proactive status updates and KPI adherence in a fast-paced MSP environment.

Qualifications

• Must safely pick up, carry, and move objects weighing 50 pounds during your shift.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Experience coordinating projects, resources, schedules, or service delivery activities.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• A proactive mindset and sense of ownership.
• Commitment to providing an exceptional client experience.

Responsibilities

• Coordinate project activities from kickoff through completion.
• Schedule project work, engineer resources, client availability, and vendor timelines.
• Verify hardware, licensing, and project dependencies before implementation begins.
• Maintain accurate project status, documentation, and timelines in ConnectWise PSA.
• Track project milestones and proactively address risks or delays.
• Serve as the primary coordination point of contact for active projects.
• Provide proactive updates so clients always know where their projects stand.
• Respond to client questions promptly and professionally.
• Help manage expectations around timelines, scheduling, and scope changes.
• Manage scheduling across multiple departments and technical teams.
• Monitor and action Scheduling Required, Customer Updated, Waiting, and Past Due tickets throughout the day.
• Rearrange engineer calendars and priorities as project needs evolve.
• Support Service Dispatch during vacations, coverage gaps, or high-volume periods.
• Ensure work continues moving efficiently while balancing client expectations and resource availability.
• Meet and maintain established department KPIs and service standards.
• Document and improve project and coordination processes.
• Identify opportunities to improve efficiency and client experience.
• Participate in team meetings, training, and professional development opportunities.
• Help improve service delivery consistency across departments.

Skills

Project coordination

Scheduling

Client communication

Vendor coordination

Documentation

Risk management

Multitasking

Ownership

Tools

ConnectWise PSA

Microsoft 365

Scheduling software

Vendor management tools

Job description

Kotman Technology in Clovis, CA is seeking a detail-oriented Project Coordinator to align hardware deployments, licensing, and schedules with client expectations. You’ll connect clients, engineers, and vendors to keep projects on track and communications clear.

You’ll manage coordination, scheduling, and dispatch support, ensuring resources meet project milestones while maintaining proactive status updates and KPI adherence in a fast-paced MSP environment.