Project Coordinator

jci; Town of Florida (NY); On-site; USD 47,000 - 66,000; Full time

Job summary

Johnson Controls in the United States seeks a Customer Operations Associate to support HVAC installation contracts, billing, AR/AP, and subcontract processing. You will handle cost tracking, revenue recognition, and monthly billings while coordinating with project owners, factory, and subcontractors to ensure timely reporting and accurate documentation.

Onsite full-time role requiring 1–2 years of related experience, strong communication, and proficient MS Office skills; Associate degree

Qualifications

• One to two years of related work experience, preferably within a service/sales or technical environment.
• Strong interpersonal skills to communicate with internal and external clients.
• Experience accounts payable and accounts receivable.
• Ability to manage multiple projects with tact, cooperation and persistence.
• Prioritize work by financial impact to goals.
• Proficient in Word, Excel, Outlook, Access, and internet applications.
• Independent, organized and detail-oriented.
• Onsite full-time position; High School diploma or equivalent.

Responsibilities

• Update project cost schedules monthly with project owners.
• Assist installation team with cost and revenue tracking to meet goals.
• Run query reports; reconcile costs; perform cost transfers.
• Answer inquiries from customers/subcontractors; resolve or escalate issues.
• Prepare and submit monthly billings; complete billing documentation.
• Work with AR to resolve disputes; escalate as needed.
• Process invoice credits and rebills; maintain billing notes.
• Support subcontract process; issue docs and POs per contract.
• Manage AP invoicing; reconcile AP exceptions and PO issues.
• Coordinate with Sales to review bookings and sign contracts; release bookings from MBC.
• Coordinate receiving/shipping of materials with owners, factory, and subcontractors.
• Provide additional operations administration support.

Skills

Interpersonal communication

Accounts payable

Accounts receivable

Project coordination

Microsoft Word

Microsoft Excel

Analytical skills

Organizational skills

Detail oriented

Education

High School diploma or equivalent

Associate degree preferred

Tools

Microsoft Access

Outlook

Billing systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging.

How you will do it

• Works with project owners to update project cost schedules as required monthly.
• Assist installation team with project cost and revenue tracking to reach revenue goals.
• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs cost transfers as necessary.
• Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate.
• Prepare and submit monthly billings to Customers. Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.
• Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes. Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
• Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
• Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
• Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
• Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
• Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation.
• Provide additional operations administration support, as required.

Required

• One to two years of related work experience, preferably within a service / sales, or technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Experience accounts payable and accounts receivables.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, Access, and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational, strong analytical skills and attention to detail skills.
• Position is onsite full time.
• High School diploma or equivalent

Preferred

• Associate degree preferred.
• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE

$23.00 - $32.00 (Hourly rate to be determined by the education, experience, knowledge,skills, and abilities of the applicant, internal equity, location and alignment with market data.) This positionincludes a competitive benefits package. For details, please visit the About Us tab on the Johnson ControlsCareers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.