Project Coordinator

Servpro of Roanoke, Montgomery, and Pulaski; Salem (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Health insurance

Paid time off (PTO)

9 paid holidays

Paid training and certifications

Team-oriented environment

Opportunities to grow

Job summary

SERVPRO of Roanoke, Montgomery, and Pulaski is seeking a Project Coordinator to support estimators and project managers, ensuring projects stay organized and on schedule. You will liaise with customers, insurers, vendors, and field crews from the office to maintain momentum and quality of service.

The role emphasizes strong organizational skills, attention to detail, and customer-focused communication, with opportunities for professional certification and growth within the SERVPRO team.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Previous administrative or office experience preferred.
• Strong customer service, verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Experience in restoration, cleaning, or insurance is a plus.

Responsibilities

• Support Estimators and Project Managers and coordinate multiple projects.
• Maintain clear communication among office, field teams, customers, insurers, and vendors.
• Prepare preliminary service estimates and review for accuracy.
• Handle contracts, invoices, submittals, estimates, change orders, and closeouts.
• Maintain organized project files and documentation.
• Assist with billing information and collections as needed.
• Provide timely project status updates to stakeholders.

Skills

Organizational skills

Communication

Detail-oriented

Team collaboration

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

CRM software

Job description

Project CoordinatorDo you love helping people through difficult situations? Do you thrive in a fast-paced environment where organization, communication, and teamwork make a real difference?If so, we want you to join the SERVPRO Team as a Project Coordinator!At SERVPRO, we help make fire and water damage “Like it never even happened.” When a disaster affects someone's home or business, our teams work together to help restore not only the property, but also a sense of normalcy for our customers.As a Project Coordinator, you'll play an important role in making that happen. You'll work closely with Estimators, Project Managers, field crews, customers, insurance adjusters, and vendors to keep projects organized, moving forward, and completed successfully.This is an excellent opportunity for someone who is organized, detail-oriented, customer-focused, and comfortable managing multiple priorities.What We OfferAs a valued member of our team, you'll receive:Competitive pay401(k) matchingHealth insurancePaid time off (PTO)9 paid holidaysPaid training and professional certificationsA team-oriented work environmentOpportunities to grow and develop within the companyWhat You'll DoThe Project Coordinator supports multiple Estimators and Project Managers and helps ensure projects are coordinated efficiently from the office. You'll help maintain communication between the office, field teams, customers, insurance representatives, and vendors while keeping projects organized and on schedule.Project & Job File CoordinationSupport and coordinate the work of multiple Project Managers, Estimators, and production teams.Identify and help remove barriers that could prevent successful project completion.Monitor project and job file status from beginning to closeout.Maintain accurate and organized project files and documentation.Review and validate initial field documentation.Prepare preliminary and emergency service estimates.Review estimates for accuracy and consistency with field documentation and client/insurance guidelines.Prepare and track contracts, invoices, submittals, estimates, change orders, and supplements.Complete job file audits and assist with final job closeout.Perform job file backups and maintain work-in-progress (WIP) documentation.Provide timely project status updates to Project Managers and Estimators.Customer & Team CommunicationServe as a primary point of contact for customers, vendors, Project Managers, Estimators, and other project partners.Maintain clear and timely internal and external communication throughout the project.Assist with customer questions and escalations and help ensure concerns are addressed promptly.Assist with answering phones and sending First Notices of Loss (FNOL) as needed.Assist with insurance adjuster communication when needed.Facilitate customer warranty documentation and Certificates of Satisfaction (COS).Production SupportCollect and review daily production site reports and Drybook documentation.Work with Crew Chiefs/Lead Technicians to identify and make necessary updates.Coordinate deliveries of dumpsters, portable restrooms, and other project-related needs.Develop customer material allowances and selection sheets.Assist with ensuring projects meet applicable insurance and compliance requirements.Help ensure accurate and timely billing information is provided to Accounts Receivable.Assist with collections when needed.What We're Looking ForThe ideal candidate is someone who is organized, dependable, detail-oriented, and able to communicate effectively with a variety of people. You should be comfortable working in a fast-paced environment, managing multiple projects, and keeping track of important details and deadlines.Required/Preferred QualificationsHigh school diploma or GED required.Associate's or Bachelor's degree preferred.Previous business or administrative experience preferred.Strong customer service skills.Excellent verbal and written communication skills.Strong organizational and time-management skills.Ability to manage multiple priorities and deadlines.Working knowledge of common business software and technology.Experience with commercial cleaning, restoration, construction, or the insurance industry is preferred.Experience with estimating and job file processes is preferred.Ability to work effectively as part of a team.Work Environment & ScheduleThis is a full-time, office-based position with a regular schedule of:Monday–Friday | 8:00 a.m.–5:00 p.m.The position is primarily sedentary and performed in an office environment, although occasional filing, standing, bending, lifting files, and accessing filing cabinets may be required.Additional hours or flexibility in scheduling may occasionally be necessary based on business needs.Join Our TeamIf you're looking for a position where your organization, communication, and attention to detail directly contribute to helping people recover from unexpected disasters, we'd love to hear from you.Join the SERVPRO Team and help us make it “Like it never even happened.”