Restoration Job Coordinator

iicrc-careers; Perkasie (Bucks County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

SERVPRO Team McCabe is hiring a Restoration Job Coordinator to support fire and water damage recovery efforts in Bucks County, PA. You will monitor job file status, ensure client requirements are followed, and create preliminary estimates to support the audit trail.

The ideal candidate has 2+ years of administrative experience, strong communication, excels under pressure, and can learn Xactimate and our proprietary software.

Qualifications

• 2+ years of administrative or office-related experience.
• Outstanding written and verbal communication skills.
• Ability to remain calm and professional in tense situations.
• Excellent organizational skills and attention to detail.
• Proficiency with Google Workspace and ability to learn Xactimate and proprietary software.
• Experience in service industry environments is a plus.

Responsibilities

• Monitor job file status and WIP's.
• Monitor and ensure client requirements are followed.
• Review and validate initial documentation.
• Create preliminary estimates and prepare job file reports.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and audit.
• Perform job close-out.
• Assist other departments as needed.
• Manage Tech scheduling.
• After-hours on-call phone rotation participation

Skills

Administrative experience

Communication skills

Interpersonal skills

Multi-tasking

Phone communication

Tools

Xactimate

Google Workspace

Proprietary software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

SERVPRO Team McCabe is hiring a Restoration Job Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

• Monitor job file status and WIP's
• Monitor and ensure client requirements are followed
• Review and validate initial documentation
• Create preliminary estimates and prepare job file reports
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed
• Manage Tech scheduling
• After-hours on call phone rotation participation

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Workspace
• Ability to learn new software, including Xactimate® and proprietary software
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Ability to successfully complete a background check subject to applicable law

Hours: 7:30am-4:30pm M-F, flexible to work overtime when required

Job Type: Full-time