Installation Coordinator

Confidential; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Confidential is seeking a highly organized Operations Coordinator to support day-to-day project execution and field operations. This role serves as the primary contact between customers, field service professionals, vendors, and internal teams.

The ideal candidate manages multiple priorities with urgency and accountability to protect customer commitments. The position requires coordination, leadership, and a blend of customer service and problem-solving skills, plus a strong sense of urgency.

Qualifications

• Experience coordinating employees, schedules, contractors, or field service teams is preferred.
• Proven ability to manage multiple priorities in fast-paced environments.
• Strong follow-through, accountability and attention to detail.

Responsibilities

• Coordinate multiple active customer projects from scheduling through completion, ensuring timelines and commitments are met.
• Review project information, measurements, documentation, and other job details for accuracy before work begins.
• Confirm required customer payments, deposits, financing arrangements, and account documentation are properly processed.
• Coordinate the ordering, tracking, and availability of materials and supplies needed to complete scheduled projects.
• Work with field teams and customers to establish project dates, resolve scheduling conflicts, and adjust when needed.
• Monitor project readiness and identify opportunities to move work forward when materials or labor become available earlier.
• Provide proactive customer outreach, updates, and serve as a reliable point of contact throughout the project lifecycle.
• Respond to customer and field-team concerns, investigate problems, and coordinate timely resolutions.
• Maintain regular communication with contractors and field service personnel to ensure expectations and quality standards.
• Identify bottlenecks and recommend improvements to increase efficiency, reduce errors, and control costs.
• Partner with sales, operations, customer service, vendors, and internal teams to move projects from sale to completion.

Skills

Coordination

Leadership

Customer service

Problem solving

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

A growing home services organization is seeking a highly organized and customer-focused Operations Coordinatorto support day-to-day project execution and field operations.

This position serves as a key point of contact between customers, field service professionals, vendors, and internal teams. The ideal candidate is comfortable managing multiple priorities in a fast-paced environment, has strong follow-through, and can quickly identify and resolve issues that may impact customer commitments.

The successful candidate will bring a combination of coordination, leadership, customer service, and problem-solving skills, along with a strong sense of urgency and accountability.

Key Responsibilities

• Project Coordination: Coordinate multiple active customer projects from initial scheduling through completion, ensuring timelines and commitments are met.
• Quality & Documentation Review: Review project information, measurements, documentation, and other job details for accuracy and completeness before work begins.
• Payment & Account Verification: Confirm required customer payments, deposits, financing arrangements, and account documentation are properly processed.
• Materials & Vendor Coordination: Coordinate the ordering, tracking, and availability of materials and supplies needed to complete scheduled projects.
• Schedule Management: Work closely with field teams and customers to establish project dates, resolve scheduling conflicts, and make adjustments when circumstances change.
• Project Acceleration: Monitor project readiness and identify opportunities to move work forward when materials, labor, or other requirements become available ahead of schedule.
• Customer Communication: Conduct proactive customer outreach, provide project updates, answer questions, and serve as a reliable point of contact throughout the project lifecycle.
• Issue Resolution: Respond to customer and field-team concerns, investigate problems, and coordinate timely resolutions.
• Field Team Coordination: Maintain regular communication with contractors and field service personnel to ensure expectations, schedules, and quality standards are understood and maintained.
• Process Improvement: Identify operational bottlenecks and recommend improvements that increase efficiency, reduce errors, improve customer satisfaction, and control costs.
• Cross-Functional Collaboration: Partner with sales, operations, customer service, vendors, and other internal teams to ensure projects move efficiently from sale through completion.

Ideal Candidate

• Strong organizational and coordination skills
• Ability to manage multiple projects and competing priorities simultaneously
• Professional, customer-focused approach
• Strong written and verbal communication skills
• Ability to remain calm and solution-oriented in a fast-paced environment
• Strong follow-through and attention to detail
• Ability to work independently and exercise sound judgment
• Comfortable communicating with a variety of personalities, including customers, contractors, vendors, and internal teams
• Strong time-management and prioritization skills
• Demonstrated sense of urgency and accountability
• Ability to identify problems and take initiative to resolve them

Qualifications

• 1+ year of experience coordinating employees, schedules, contractors, vendors, or field service teams
• Previous experience in home services, construction, remodeling, installation, or a related industry preferred
• Experience in project coordination, scheduling, dispatch, customer service, or operations preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including occasional Saturdays
• Flexibility to respond to customer or operational needs outside standard business hours when necessary, including occasional afternoon/evening or weekend communication