Project Coordination & Documentation Intern- Fall 2026

Vision Technologies; Glen Burnie (MD); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Vision Technologies seeks a Project Coordination & Documentation Intern for Fall 2026 to support customer success, service account coordination, and contract tracking within our technology service business.

You’ll gain hands-on experience across onboarding, monitoring, and documentation, collaborate with Sales, Operations, Contracts, and technical teams, and develop templates and processes for scalable service delivery.

Qualifications

• Enrolled in a BS/MS program in a relevant field.
• Strong organization and follow-up.
• Professional communication and attention to detail.
• Interest in technology services and recurring revenue models.
• Ability to learn CRM or service management tools.

Responsibilities

• Support service onboarding, reporting, templates, and process documentation.
• Track deliverables, timelines, and owners.
• Assist with CRM, ticketing, project tracking, or service management updates.
• Help create and maintain onboarding checklists and reporting formats.
• Support handoffs between Sales, Operations, Project Management, Contracts, and technical teams.
• Organize service-related documentation and internal process materials.
• Document repeatable workflows for future CS Manager role.

Skills

Organization

Follow-up

Professional communication

Attention to detail

Customer focus

CRM learning

MS Office

Cross-department collaboration

Process documentation

Education

Bachelor’s or Master’s degree in CS/IS/Business/Analytics

Tools

CRM software

Microsoft Office

Job description

Project Coordination & Documentation Intern- Fall 2026

Are you interested in gaining hands-on experience supporting and growing Vision’s Technology Service business? Do you want exposure to real-world offerings including preventative maintenance, monitoring, managed services, and lifecycle support within enterprise software and tooling? Would you like to contribute immediate value while learning from experienced business and technology professionals?

Vision Technologies is seeking a highly motivated and detail-oriented Project Coordination & Documentation Intern to join our team for Fall 2026.

About Vision Technologies

Vision Technologies is a technology integrator that makes technology an “easy button” for our customers. We are passionate about delivering innovative solutions for smart spaces and being a destination employer for top talent. Our service team plays a critical role in customer success by supporting our customers after we have installed our technology solutions.

Position Overview

The program will provide structured support for customer success, service account coordination, service contract tracking, preventative maintenance, monitoring agreements, SLA support, project coordination, and internal documentation.

Ideal candidates should be organized, professional, detail-oriented, and interested in customer success, technology services, project coordination, service sales, business operations, or account management.

Candidates should have strong communication skills and analytical skills, the ability to manage follow-up items, and a willingness to learn how a service-based technology organization supports customers and recurring revenue programs.

Exposure to Telecom, AV, Security, DAS, IT, construction, facilities, low-voltage systems, sales support, or project coordination is preferred but not required.

You will also be part of a broader intern cohort across the organization, allowing for peer learning and professional development.

As a Member of Our Team, You Will…

Focus on internal coordination, service onboarding, reporting, templates, and process documentation.

Primary Responsibilities

• Support project coordination for service-related initiatives, onboarding activities, monitoring deployments, and preventative maintenance planning.
• Track internal deliverables, timelines, responsible parties, and next steps.
• Assist with CRM, ticketing, project tracking, or service management updates.
• Help create and maintain customer onboarding checklists, account tracking tools, service review templates, and reporting formats.
• Support handoff activities between Sales, Operations, Project Management, Contracts, and technical teams.
• Organize service-related documentation, customer files, and internal process materials.
• Help document repeatable workflows that can support a future full-time Customer Success Manager role.

Other Duties

• Assist with administrative, analytical, or operational tasks as needed to support ongoing initiatives.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree program in Computer Science, Information Systems, Business, Finance, Analytics, or a related field.
• Strong organization and follow-up
• Professional communication
• Attention to detail
• Customer-focused mindset
• Basic project coordination ability
• Microsoft Office proficiency
• Ability to learn CRM or service management tools
• Interest in technology services and recurring revenue models
• Ability to work across multiple departments
• Willingness to document processes and improve workflows

Internship Details

• Duration: Fall 2026 (Dates flexible based on academic calendar)
• Hours: 32- 40 hours per week (Flexible)
• Compensation: $18/hr
• Location: Hybrid — Glen Burnie Headquarters & Remote