Project Administrator

SERVPRO of Columbia County; North Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

SERVPRO® of Augusta is seeking a new Project Administrator to make a difference each day by ensuring accurate file management, timely communication, and high-quality service in fire and water damage restoration.

The ideal candidate is great on the phone, detail-oriented, and capable of handling multiple tasks in a fast-paced, team-oriented office. We offer a competitive pay rate and opportunities to learn and grow. 40 hours weekly, with overtime flexibility.

Qualifications

• 2+ year(s) of administrative or office-related experience.
• Experience with writing estimates and job file processes is a plus.
• Experience in a service industry environment is a plus.
• Excellent written and verbal communication with a courteous and professional tone.

Responsibilities

• Monitor job file status and audit progress.
• Maintain job file WIPs and ensure client requirements are followed.
• Create preliminary estimates and coordinate daily job files.
• Maintain internal and external communications and prepare reports.
• Complete and review job file documentation for final upload and audit.

Skills

Administrative experience

Excellent communication

Customer service

Attention to detail

Multi-tasking

Education

HS Diploma/GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join SERVPRO® of Augusta as a new Project Administrator . In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® of Augusta employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.