Project Administrator — Client-Focused Operations & Coordination

SERVPRO of Augusta; North Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

SERVPRO of Augusta is seeking a Project Administrator to support our emergency mitigation operations. You’ll monitor job file status, coordinate daily tasks, review field documentation, and assist with preliminary estimates while maintaining clear client communications.

The ideal candidate has 2+ years of administrative experience, excellent written and verbal communication, and strong organizational skills. Proficiency in Microsoft Office and willingness to learn Xactimate are required.

Qualifications

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Skills

Administrative experience

Attention to detail

Phone communication

Customer service

Multi-tasking

Education

HS Diploma or GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

SERVPRO of Augusta is seeking a Project Administrator to support our emergency mitigation operations. You’ll monitor job file status, coordinate daily tasks, review field documentation, and assist with preliminary estimates while maintaining clear client communications.

The ideal candidate has 2+ years of administrative experience, excellent written and verbal communication, and strong organizational skills. Proficiency in Microsoft Office and willingness to learn Xactimate are required.