Reconstruction Project Administrator

Servpro Industries, Inc.; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

A restoration company is looking for a Reconstruction Project Administrator in Georgia. The ideal candidate will monitor job files, create estimates, and maintain internal communications. Successful applicants will have at least 2 years of related experience, excellent organizational skills, and proficiency in Microsoft Office. This role offers a competitive pay rate and the opportunity for professional growth in a dynamic environment.

Qualifications

• 2+ years of administrative or office-related experience required.
• Outstanding written and verbal communication skills needed.
• Ability to remain calm during tense situations essential.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Very self-motivated and goal-oriented.
• Ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software, including Xactimate® and proprietary software.
• Minimum of HSD/GED preferred.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Monitor job file status and maintain job file WIPs.
• Create preliminary estimates and prepare job file reports.
• Assist other departments as needed.
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordinationPerform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Skills

Analytical skills

Detail-oriented

Customer service skills

Organizational skills

Proficiency in Microsoft Office

Multi-tasking

Team-oriented

Professional phone etiquette

Interpersonal skills

Education

High School Diploma or GED

Tools

Xactimate®

Xactimate

Proprietary software

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Do you love helping people through difficult situations?

Then, don’t miss your chance to join SERVPRO® of Augusta as a new Reconstruction Project Administrator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® of Augusta employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordinationPerform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m.