Programs & Operations Support Specialist

cwi; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Children's Wisconsin is hiring for an office-focused role in Milwaukee. The position involves greeting and checking in patients, managing calls, scheduling appointments, and handling clerical duties across multiple programs.

Qualified candidates will have a high school diploma or GED (associate degree preferred) and 2+ years in office or customer service, with strong interpersonal skills and proficiency in Microsoft Office. Experience with electronic systems and data entry is a plus.

Qualifications

• High school diploma or GED; an associate degree is preferred.
• Minimum 2+ years in office or customer service.
• Strong interpersonal and customer service skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to learn and work in multiple electronic systems.
• Experience with data entry in internal systems (Epic, ewisacwis, FRCS, Care Manager, Certify, DAISEY).

Responsibilities

• Greet and check-in patients, clients, participants and visitors.
• Answer phones, schedule appointments, and perform clerical duties.
• Maintain office environment, supplies, records, and directories.
• Enter data in multiple internal systems and support program needs.

Skills

Office experience

Customer service

Interpersonal skills

MS Office proficiency

Data entry

Multisystem navigation

Education

High school diploma or GED

Associate's degree preferred

Tools

Epic

ewisacwis

FRCS

Care Manager

Certify

DAISEY

Job description

Children's Wisconsin is hiring for an office-focused role in Milwaukee. The position involves greeting and checking in patients, managing calls, scheduling appointments, and handling clerical duties across multiple programs.

Qualified candidates will have a high school diploma or GED (associate degree preferred) and 2+ years in office or customer service, with strong interpersonal skills and proficiency in Microsoft Office. Experience with electronic systems and data entry is a plus.