Operations Support Specialist - Parttime, .8FTE

Children's Wisconsin; Milwaukee, Northern (WI, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Children's Wisconsin in Milwaukee seeks a detail-oriented office assistant to greet and check-in patients, manage calls, and schedule appointments. You will perform clerical tasks and support program operations in a fast-paced environment.

Ideal candidates have a high school diploma or GED, 2+ years in office/customer service, and proficiency with Microsoft Office; familiarity with Epic and other clinical systems is a plus. Equal opportunity employer in a diverse, respectful setting.

Qualifications

• High school diploma or GED required; an Associate’s degree is preferred.
• Minimum two years of office or customer service experience.
• Proficiency with Microsoft Office Suite and ability to learn multiple electronic systems.

Responsibilities

• Greet and check-in patients, clients, participants and visitors.
• Manage phone calls and schedule appointments.
• Perform clerical duties and maintain office environment.
• Coordinate with program staff and support services as needed.

Skills

Microsoft Office Suite

Data entry

Customer service

Multitasking

Education

High school diploma or GED

Associate’s degree in social/human services

Tools

Epic

ewisacwis

FRCS

Care Manager

Certify

DAISEY

Job description

At Children’s Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family.

Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin.

• Foster Care Treatment
• Foster Care Adoption
• Respite Care
• Child Advocacy Centers
• Family Case Management
• Family Finding

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Position Summary

Performs all activities related the needs of the office and programs offered at the location. Greets and checks-in patients, clients, participants and visitors, manages phone calls, schedules appointments, and performs other clerical duties.

Position Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Associate’s degree in social or human services, or related field preferred. Two plus years of office or customer service-related experience preferred. Strong interpersonal and customer service skills to assist clients, patients, families, visitors, and staff required. Proficiency with Microsoft Office Suite including Word, Excel, and Outlook. Ability to learn and work in multiple electronic business and client data systems. Serve as a liaison between employees and Children's environmental and facility services and/or external environmental and facility service organizations/property managers. Maintains office environment to include but not limited to: ordering supplies, maintaining MSDS data, records management, maintaining staff/office directories, and office equipment maintenance Data entry (in various internal systems, i.e. Epic, ewisacwis, FRCS, Care Manager, Certify, DAISEY, etc.) including, but not limited to case record review, etc. Assists with program needs such as conducting background checks; ordering, organizing, and distributing program supplies; and scheduling, supporting, and setting up program classes and events. Maintains department/purchase cards and completes monthly reconciliation and submission of receipts in Workday. Strong concentration skills in order to serve a variety of people in a fast-paced environment and handle incoming calls. Flexibility in order to prioritize efforts to meet needs of clients, families, visitors, and staff.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.