Programs & Operations Coordinator

The Jewish Community Center of Greater Baltimore; Baltimore (MD); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Free membership

Wellbeing programs

Job summary

The Jewish Community Center of Greater Baltimore is seeking a Park Heights Programs Coordinator to support the successful operation, growth, and quality of a wide range of JCC programs and services.

You will work directly with the Director of Programs in an in-person capacity, combining program administration, staff supervision, facility oversight, customer service, resource management, and operational leadership.

Qualifications

• Excellent customer service and conflict-resolution abilities.
• Strong communication, organization, project management, and multitasking skills.
• Ability to learn new software; proficient with CRM systems.
• Experience supervising staff preferred.
• Ability to lift up to 25 pounds and assist with setup.

Responsibilities

• Support the daily operation of JCC programs across sports, arts, adult, youth, events, and seasonal offerings.
• Assist with program setup, breakdown, materials preparation, room organization and facility readiness.
• Provide administrative support: registrations, scheduling, documentation, and website updates.
• Support instructors, vendors, volunteers, and program leaders to ensure smooth delivery.
• Communicate with participants about schedules, updates, and program information.
• Monitor program quality and participant experience and contribute to improvements.
• Maintain supplies, equipment, and storage; manage purchasing and inventory.
• Coordinate babysitting room schedules, staffing, onboarding, and training.
• Promote a positive, welcoming culture aligned with the JCC mission.

Skills

Communication

Organization

Project management

Customer service

CRM proficiency

Microsoft Office

Multitasking

Staff supervision

Problem solving

Attention to detail

Job description

The Jewish Community Center of Greater Baltimore is seeking a Park Heights Programs Coordinator to support the successful operation, growth, and quality of a wide range of JCC programs and services.

You will work directly with the Director of Programs in an in-person capacity, combining program administration, staff supervision, facility oversight, customer service, resource management, and operational leadership.