Program Coordinator

Jewish Community Center of Greater Baltimore; Baltimore (MD); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Complimentary JCC membership

Paid holidays

Wellbeing program

Job summary

The Jewish Community Center of Greater Baltimore is seeking a Park Heights Programs Coordinator to support the operation, growth, and quality of a wide range of programs and services. This in-person role works alongside the Director of Programs to manage administration, staffing, facilities, scheduling, and participant communications.

You will help monitor program quality, coordinate babysitting rooms, supervise staff, and ensure a welcoming environment for families.

Qualifications

• Excellent communication, organization, and multitasking abilities.
• Strong customer service and conflict-resolution skills.
• Proficiency with CRM systems and standard office software.

Responsibilities

• Assist with program setup, breakdown, and logistics to ensure smooth operations.
• Provide administrative support: registrations, payments, recordkeeping, scheduling and communications.
• Support instructors, vendors, and staff to maintain high-quality program delivery when leadership is unavailable.
• Communicate schedules and updates to participants in coordination with the Program Director.
• Monitor program quality and participant experience and help implement process improvements.
• Maintain supplies, equipment, and spaces, including purchasing and inventory management.
• Coordinate babysitting room schedules, staffing, onboarding, and training.

Skills

Strong communication

Organization

Project management

Multitasking

Customer service

CRM proficiency

Learning new software

Leadership experience

Tools

CRM systems

Microsoft Office

Online scheduling systems

Spreadsheet software

Job description

Overview

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY: The Park Heights Programs Coordinator supports the successful operation, growth, and quality of a wide range of JCC programs and services while working directly alongside the Director of Programs. This in person role combines program administration, staff supervision, facility oversight, customer service, resource management, and operational leadership. The ideal candidate is highly organized, technologically proficient, proactive, solutions-oriented, and committed to excellence in every aspect of program delivery. This individual serves as a key operational partner to the Director of Programs, helping support administration of programs, facilities, instructors, support staff, and participant communications. They are expected to take initiative, anticipate needs, solve problems independently, and contribute to the development of systems and procedures that improve efficiency, consistency, and participant experience throughout the department. The successful candidate will be comfortable working in a dynamic environment where priorities may shift quickly and will demonstrate exceptional attention to detail, professionalism, customer service, and follow-through.

Responsibilities

• Program Coordination and Operations
• Support the daily operation of JCC programs, including sports, arts, adult programming, youth programming, special events, and seasonal offerings.
• Assist with program setup, breakdown, materials preparation, room organization, logistical coordination, and readiness of facilities, equipment, and instructional resources.
• Provide administrative and systems support, including registrations, spreadsheets, payments, recordkeeping, scheduling, database management, website updates, participant communications, and accurate program documentation.
• Support instructors, vendors, volunteers, and program leaders to ensure smooth program delivery when the Program Director is unavailable.
• Communicate with participants regarding schedules, updates, cancellations, and program information in coordination with the Program Director.
• Support the Program Director in monitoring program quality and participant experience, identifying concerns, and contributing to solutions that improve service delivery and departmental efficiency.
• Maintain program supplies, equipment, materials, and storage areas, including purchasing, replenishment, distribution, setup, transport, and organization.

• Babysitting Room Management
• Coordinate babysitting room schedules and staffing assignments, including support for hiring, onboarding, training, supervision, scheduling, payroll and discipline of babysitting staff.
• Maintain a safe, organized, welcoming, and developmentally appropriate environment for children and families, including room organization, cleaning schedules, equipment maintenance, and supply management.
• Respond professionally to participant feedback, concerns, and complaints, escalating issues when appropriate.
• Serve as a babysitter and role model while helping ensure staff adherence to departmental policies, safety standards, and customer service expectations.

• Leadership
• Demonstrate a strong commitment to excellence, professionalism, accountability, and customer service.
• Exercise sound judgment, initiative, ownership, and follow-through in addressing day-to-day operational needs and completing assigned responsibilities with minimal support and supervision.
• Serve as a knowledgeable resource regarding departmental programs, policies, and procedures.
• Collaborate with the Programs Team to continuously improve processes, enhance participant experiences, and maintain high-quality standards.
• Promote a positive, welcoming, and participant-centered culture that reflects the mission and values of the JCC Programs Department.

Who You Are

• Strong communication, organization, project management, and multitasking skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work independently while collaborating effectively with the Director of Programs and other departments.
• High level of proficiency with Customer Relationship Management (CRM) systems, databases, and digital communication platforms.
• Strong computer literacy, including proficiency with Microsoft Office, spreadsheets, online scheduling systems, email platforms, and social media.
• Ability to learn new software systems quickly and troubleshoot basic technology issues.
• Demonstrated initiative, problem-solving skills, attention to detail, and strong follow-through.
• Experience supervising, training, scheduling, or managing staff preferred.
• Comfortable interacting with children, parents, instructors, community members, volunteers, and vendors.
• Ability to prioritize multiple projects and deadlines in a fast-paced environment.
• Prior experience in program coordination, operations, administration, recreation, education, nonprofit management, or customer service preferred.
• Ability to lift and move up to 25 pounds and assist with program setup, breakdown, inventory management, and equipment movement.
• Artistic knowledge and inclinations preferred.
• CPR/First Aid certification a plus (or willingness to obtain).

Physical Demands and Work Environment

While performing the duties of this position, the employee may spend significant time sitting, standing, walking, and using a computer. The employee may frequently be required to move throughout the facility and program spaces and must occasionally lift and/or move up to 25 pounds. The work environment is active, fast-paced, and highly interactive. The employee will regularly engage with participants, families, instructors, staff, and community members. Program environments may occasionally be noisy and require flexibility, adaptability, and a high level of energy.

Compensation and Benefits

Salary (or Salary Range): Full time, benefit eligible, salaried 40 hours per week; 43,000 - 48,000

Schedule: Sunday – Thursday, 9am – 5pm (with flexibility for evenings or Saturday nights as needed)

Benefit and Perks: The JCC offers a comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.

This job description does not constitute a written or implied contract of employment. The JCC reserves the right to revise or change job duties as the needs arise. The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran\'s status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us and we will make every effort to meet your needs.