Programs Assistant (On-call)

Creative Flagstaff; Flagstaff (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Creative Flagstaff is seeking an on-call Programs Assistant to support exhibitions, events, and programs at the Coconino Center for the Arts. This in-person role requires regular weekend and evening hours and offers flexible shifts with no hours guaranteed.

The position involves front desk reception, event support, gallery prep, and customer service, with responsibilities spanning ticketing, merchandise, and community activations.

Qualifications

• Some college education preferred; experience could substitute for education.
• 1 year of related experience preferred.
• Reliable transportation is required.
• Current Arizona Title 4 liquor certification or ability to obtain certification after starting position. (Company paid)
• May be asked to obtain a State of Arizona Department of Public Safety Level 1 Fingerprint Clearance Card or ability to obtain Clearance Card after starting position. (Company paid)

Responsibilities

• Assist Staff with program coordination and public participation, including front desk reception, events support, and communications.
• Prepare venue for internal or external events including light cleaning, moving chairs, tables, and equipment.
• Provide customer service and reception including ticket and membership sales; may manage volunteers and oversee other staff.
• Assist in preparing galleries and spaces for exhibitions, programs, and events.
• Present a welcoming environment as Front-of-House Ambassador; primary gallery attendant during shifts; ensure visitors have engaging experiences.
• Coordinate merchandise and concessions; operate Point of Sale and ticketing; handle cash.
• Utilize software for sales and CRM; comply with alcohol service policies.

Skills

Communication

Professionalism

Teamwork / Collaboration

Attention to Detail

Problem solving

Time management

Independent worker

Active listener

Customer service

Education

Some college education

Tools

Microsoft 365

Adobe Creative Suite

DropBox

Google Workspace

Square Register

Job description

Creative Flagstaff is seeking to build its on-call staff support with individuals who are looking for a dynamic, flexible gig that fits around their class or work schedule while building their resume. The on-call Programs Assistant supports exhibitions, events, and programs at Coconino Center for the Arts and other community events with Creative Flagstaff. The on-call staff member takes on flexible shifts to assist with the programs of the organization, including theater performances, gallery exhibitions, educational workshops, venue rentals, and community events including Flagstaff's First Friday ArtWalk, and the Viola Awards. This role serves as a key representative of Creative Flagstaff and Coconino Center for the Arts during events, receptions, and community activations.

This is an in-person position that requires regular weekend and evening hours to support a dynamic lineup of programs year-round. Please note that this is an on-call position with no guarantee of hours within any time period.

WAGE

$20/hr

PROGRAMS ASSISTANT

Programs Support: Assist the Staff with program coordination and public participation. Responsibilities include but are not limited to front desk reception, events support, and communications including written, coordination, documentation, and reporting.

Event & Venue Operations: Prepare venue for internal or external events based on approved event plan including light cleaning, moving chairs, tables, and other equipment. May be primary or only staff person at some events. Customer Service and reception including ticket and membership sales. May manage volunteers and oversee other assigned event staff.

Gallery Exhibitions: Assist in preparing galleries and other spaces for exhibitions, programs, and events.

Front-of-House Ambassador:

Present a welcoming environment at Coconino Center for the Arts:

• Serve as the primary gallery attendant for assigned shifts during open hours and special events, ensuring visitors have an engaging and enriching experience.
• Supports the readiness of the front desk and merchandise areas.
• Assists in coordination of the merchandise and concessions program.
• Utilizes Point of Sale, ticketing, and other customer relationship software. Handles cash accurately.
• Serves alcohol and other concessions according to Creative Flagstaff policies and procedures and state law.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Expertise: Demonstrates advancing knowledge, skills and abilities in role

Professionalism: Demonstrates attitudes, behaviors and orientations that are consistent with the conduct, aims and qualities that characterize Creative Flagstaff

Communication: Applies a customer-centered approach to the delivery and exchange of information that leads to mutual understanding and resolution of complaints

Collaboration: Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered

Organizational Advancement: Demonstrates actions that support organizational growth based on a shared understanding of Creative Flagstaff's services and customer's needs

Attention to Detail: Is resourceful, productive, and quality oriented

Computer and Software Experience: Microsoft 365, Adobe Creative Suite, DropBox or similar, Google Workspace or similar, Square Register or similar

Behavioral Skills: Problem solver, excellent communicator, self-starter, independent worker, time management, flexible, professional, active listener, networker

EDUCATION

Some college education preferred; experience could substitute for education.

EXPERIENCE

1 year of related experience preferred

ADDITIONAL REQUIREMENTS/LICENSES/CERTIFICATIONS

Reliable transportation is required.

Current Arizona Title 4 liquor certification or ability to obtain certification after starting position. (Company paid)

May be asked to obtain a State of Arizona Department of Public Safety Level 1 Fingerprint Clearance Card or ability to obtain Clearance Card after starting position. (Company paid)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in an indoor professional office environment, however some programs and events are held outdoors in all seasons.

Position requires flexibility of scheduled work hours which may include frequent evening and weekend hours for meetings and events. Regular evening and weekend hours required for events and gallery schedule.

PHYSICAL ACTIVITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, lift, bend, walk at least 10 blocks and reach.This on-call position is not eligible for benefits.
• Ability to operate an automobile.
• Requires reaching with arms and hands, having good manual dexterity, using hands and fingers to operate a computer and telephone keyboard and tools, handle or feel
• Ability to hear alarms/telephones/normal speaking voice.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Physical effort is generally required which includes maneuvering construction materials, artwork, artifacts, and equipment, some of which might be more than 40 pounds

This on-call position is not eligible for benefits.