FRONT DESK COORDINATOR

Jimmy Jazz; Bethlehem (Northampton County); On-site; USD 22,000 - 23,000; Full time

Job summary

ArtsQuest in Bethlehem, PA is seeking a full-time hourly Guest Services Associate to welcome guests, provide information about ArtsQuest programs and events, and assist with ticketing and retail transactions.

You will handle inquiries by phone or computer, process payments using POS systems (including Square POS), and help maintain a visually appealing front desk and retail area across ArtsQuest locations. Reliable transportation is required.

Qualifications

• Minimum of two years of customer services experience required, preferably in box office, retail or similar customer-facing environment; experience with visual arts retail sales preferred.
• Excellent organizational, verbal, written and interpersonal communication skills.
• Ability to learn, utilize and train others on various software platforms, including ticketing, scheduling, and database software.

Responsibilities

• Greet guests and orient them with information on ArtsQuest programs and locations.
• Provide phone and computer-based inquiry handling and routing of communications.
• Maintain a comprehensive understanding of studio visual artists, artwork collections, retail offerings, exhibitions and studio activities at ArtsQuest locations.
• Process payments, discounts and refunds for merchandise, art sales, event tickets, class registrations, ArtsQuest gift cards, and memberships requests using POS and ticketing systems.
• Assist Studio Artists with retail sales opportunities and input Studio Artist inventory into POS.
• Maintain retail area during shift in a visually appealing manner and restock inventory.
• Sell and prepare sold exhibition art for pick up or shipping.
• Provide sales payout reports to relevant teams.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Multitasking

Tools

AudienceView

Square POS

Ticketing software

Scheduling software

Job description

• Base Pay $16.00 - $17.00 / Hour
• Job Category FULL TIME
• Employee Type Full Time Hourly

Description

Responsibilities

• Welcome and orient guests providing exceptional customer experience and wayfinding guidance; offering information on ArtsQuest, its programs, classes and buildings.
• Provide communication coverage using phone and/or computer to assist patrons, inbound inquiries, send/receive information and route communications.
• Maintain a comprehensive understanding of studio visual artists, artwork collections, retail offerings, exhibitions and studio activities at all ArtsQuest locations.
• Process payments, discounts and refunds for merchandise, art sales, event tickets, class registrations, ArtsQuest gift cards, and memberships requests using POS and ticketing systems, as needed.
• Assist Studio Artists on general knowledge of retail sales opportunities and provide contact information to the Visual Arts and Retail teams working with Artists to produce saleable retail merchandise; and input said Studio Artist retail inventory to POS.
• Maintain retail area during shift in a visually appealing manner and restock inventory from overstock at location.
• Sell and prepare sold exhibition art for pick up or shipping.
• Provide retail artist and exhibition sales payout reports to Visual Arts, Retail and Finance teams.
• Possess a thorough understanding of facility opening and closing procedures including security system, fire alarm, and sprinkler system.
• Post or update digital signage with the day’s events using digital software tools on a daily basis.
• Maintain office supplies and organization for front desk area in a clean and orderly fashion.
• Ensure brochure racks are filled with current materials.
• Provide knowledge and guidance to support staff on studio visual artists, artwork collections, retail offerings, exhibitions, studio activities and programming at all ArtsQuest locations.
• Maintain Collaborate with supervisor to maintain FAQ for support staff of website quick links and building information, programs, events and class information not available via the website.

Knowledge, Skills and Abilities

• Minimum of two years of customer services experience required, preferably in box office, retail or similar customer-facing environment; experience with visual arts retail sales preferred.
• Excellent organizational, verbal, written and interpersonal communication skills.
• Ability to learn, utilize and train others on various software platforms, including ticketing, scheduling, and database software.
• Experience with cash handling, credit card processing and financial reporting and reconciliation.
• Proficiency with Microsoft Office Suite of products including Excel, Word, Outlook, and PowerPoint preferred.
• Proficiency or knowledge of AudienceView or other ticketing/database systems is an asset.
• Proficiency or knowledge of Square point-of-sale and payment processing systems preferred.
• Demonstrated ability to accurately handle multiple priorities simultaneously in a professional, efficient and organized manner.
• Ability to thrive in a fast-paced customer-focused environment.
• Ability to work independently or collaboratively as part of a team.
• Must possess a valid driver’s license and have access to reliable transportation to travel between organizational facilities as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to communicate, either verbally and/or in writing. Frequently required to stand; walk, stoop, bend, crawl, kneel; use hands to finger, handle or feel; and reach with hands and arms. Frequently required to lift up to 10 pounds, and up to 25 pounds occasionally, with or without reasonable assistance.

Frequently required to travel between our facilities, using reliable transportation. Employee may occasionally be required to travel offsite for business meetings.

Employee should have the ability to read, write and communicate in English; bi-lingual ability in Spanish or other language is a plus.

Position Type/Expected Hours of Work

This is a full-time hourly position. Position hours are Wednesdays through Sunday 8 a.m. to 4 p.m. The employee must be willing and able to work outside normal business hours to support our events and activities throughout the year as needed, including evenings, weekend and holidays when necessary and during events and festivals.

Travel

Travel is required between buildings, for off-site meetings and events and is expected for this position. Employees should have a reliable means of transportation to enable them to travel between our buildings, facilities and festivals.

Working Conditions

• ? ArtsQuest offices are smoke-free.
• ? Ability to work harmoniously in a diverse office environment
• ? Normal working environment is mostly indoors, however, the ability to work indoors and outdoors in all types of weather conditions during festivals and events is required.

Core Values

ArtsQuest demonstrates its Core Values of: Serve our Communities, Be Curious, Act Generously, Be Transparent and Find Joy in all aspects of our culture. It is our goal to maintain these values to consistently deliver exceptional experiences to our employees and our community.

Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and the organization’s achievement as well.

ArtsQuest is a workplace where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees’ characteristics that make them unique, because we value and appreciate life experiences.