Client Experience Strategy Lead — Hybrid/Remote

Zeta Global; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity

Employee Discounts, Virtual Wellness,

Pet Insurance And more!!

Job summary

Zeta Global is seeking a motivated Manager, Client Experience Strategy to join our team in New York. You will support the Strategic Account Director by delivering forward-thinking insights, coordinating dashboards, and turning data into actionable recommendations that drive client success.

Based on location, the role could be hybrid (NYC, Nashville, LA, San Francisco) or remote, offering exposure across enterprise clients and collaboration with sales, media, account, and analytics teams to

Qualifications

• 2–4 years of account management at a digital agency.
• Strong organizational skills with multiple priorities.
• Analytical mindset and problem-solving abilities.
• Experience with 1P audience strategy and development.
• Bachelor's degree in Business, Marketing, Communications, or related field.

Responsibilities

• Coordinate delivery of insights and audience strategies under the Strategic Account Director to drive measurable results for clients.
• Serve as point of contact for clients to align internal resources and coordinate delivery of campaigns and initiatives.
• Collaborate with sales, media, account, and analytics teams to manage timelines, resolve issues, and keep campaigns on track.
• Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends and actionable recommendations.
• Activate ZMP solutions by ensuring proper set-up and delivery with internal stakeholders.
• Assist in client meetings, presentations, and reviews by leading agenda development and providing clear next steps.
• Support onboarding and activation of first-party data to maximize campaign value.
• Identify risks or obstacles to delivery, escalating issues and offering solutions.

Skills

Account management

Organizational skills

Analytical mindset

1P audience strategy

Microsoft Office Suite

Team collaboration

Education

Bachelor's degree in Business, Marketing, Communications, or a related field

Tools

Zeta Marketing Platform (ZMP)

CRM tools

Job description

Zeta Global is seeking a motivated Manager, Client Experience Strategy to join our team in New York. You will support the Strategic Account Director by delivering forward-thinking insights, coordinating dashboards, and turning data into actionable recommendations that drive client success.

Based on location, the role could be hybrid (NYC, Nashville, LA, San Francisco) or remote, offering exposure across enterprise clients and collaboration with sales, media, account, and analytics teams to