Support at Home Case Manager Assistant

Self-Help For The Elderly; San Francisco (CA); Sur place; USD 33 000 - 36 000; Plein temps

Résumé du poste

Self-Help For The Elderly seeks a Case Manager Assistant to support the Support at Home program, coordinating care plans, appointments, and documentation to help seniors stay safely at home. You will liaise with clients, caregivers, vendors, and the program team, handling data entry, follow-ups, and scheduled communications with sensitivity to diverse populations.

The role emphasizes efficient service delivery, comprehensive assessments, and ongoing care coordination, with potential travel for

Qualifications

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, sociology or related field.
• Ability to assess service needs and perform core case-management duties; elder abuse training preferred.
• Sensitive to needs of elderly and disabled adults from diverse cultures.
• Ability to work with older adults, disabled, and diverse populations.
• Strong attention to detail, time management and follow-through.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; experience with client databases a plus.
• Bilingual and bi-literate preferred (English, Chinese, Spanish, etc.).
• Discretion with sensitive client information; compassionate and organized.
• Commitment to aging in place; travel via public transportation or car in CA.

Responsabilités

• Coordinate intake, home visits and reassessments; organize documents and schedule appointments.
• Conduct comprehensive assessments of functional and cognitive capabilities during visits.
• Maintain client files, input data into tracking systems, and track program deadlines.
• Prepare standard correspondence and notes; follow up with clients and care providers.
• Communicate program information to clients, caregivers, and service providers.
• Ensure confidentiality and HIPAA compliance; report incidents as required.
• Outreach and community education to seniors and their families.

Connaissances

Case management

Communication

Data entry

HIPAA compliance

Time management

Bilingual

Teamwork

Attention to detail

Formation

Bachelor’s degree in social work

Bachelor’s degree in psychology

Outils

Microsoft Office

Excel

Word

Outlook

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $24.00 To $26.00 Hourly

Department: Social Services

FLSA Status: Non-Exempt

Reports To: Social Services Program Manager

Summary: The Support at Home Program Case Manager Assistant supports the program in the delivery of services to clients enrolled in the Support at Home (SAH) Program. This position assists with the coordination of care plans, follow-ups, documentation, and communication between clients, caregivers, vendors, and the program team. The goal is to help older adults and adults with disabilities remain safely in their homes through efficient and compassionate service delivery.

Essential Functions:

• Prepares for client intakes, home visits, and reassessments by organizing documents, scheduling appointments, and making reminder calls. Specific responsibilities include:
  1. i) Conducting intake;
  2. ii) Scheduling appointments;
  3. iii) Making home visits as needed.
  4. iv) Completing a comprehensive assessment of the consumer’s functional and cognitive capabilities and limitations during a home visit;
  5. v) Reassessing the client’s needs on a regular basis; and
  6. vi) Terminating services when appropriate.
• Reviews, and tracks client eligibility documents such as income verification, medical certification, and program forms.
• Inputs client data into tracking systems and case management databases; ensure records are accurate and current.
• Follow-ups with clients, caregivers, and service providers to confirm schedules, services rendered, or changes in care needs.
• Prepares standard correspondence, including approval letters, reminder notices, and termination notices.
• Monitors client progress and documents notes from calls, visits, or provider reports.
• Tracks deadlines for reassessments, service renewals, and benefit reviews to ensure compliance with program timelines.
• Responds to phone inquiries and provides basic program information to clients and caregivers.
• Maintains confidentiality and adheres to HIPAA and organizational privacy policies.
• Prepares reports as required by funding sources.
• Maintains complete client files and completes all required data collection forms and reports.
• Reports incidents affecting clients to appropriate bodies, including Adult Protective Services.
• Conducts outreach and community education to seniors, their family members, and service providers.
• Performs other duties as assigned to support the smooth operation of the program.

Qualifications:

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, sociology, or related field, Case management and social services experience may substitute for education.
• Knowledge, skills, and experience necessary to assess the consumer’s need for services and perform the core functions of case management. Training in and/or experience with elder abuse issues is strongly preferred.
• Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
• Ability to work effectively with older adults, individuals with disabilities, and diverse populations.
• Strong attention to detail, time management, and follow-through.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with client databases a plus.
• Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, Tagalog, etc.).
• Able to handle sensitive client information with discretion.
• Compassionate, organized, and able to work both independently and as part of a team.
• Commitment to the mission of supporting aging in place and client-centered services.
• Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call [phone] for special assistance.