PROGRAM TECHNICIAN II

State of California; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A state governmental agency in California seeks a Program Technician II to assist in processing Carry Concealed Weapon applications. Responsibilities include evaluating licenses, maintaining records, and verifying information with law enforcement. Ideal candidates will have strong clerical abilities and knowledge of relevant laws. This role requires effective communication skills and attention to detail, ensuring accurate processing of documents in compliance with state regulations.

Qualifications

• Demonstrated experience with modern office methods and equipment.
• Ability to learn and apply relevant laws and regulations.
• Strong organizational skills and attention to detail.

Responsibilities

• Process and maintain physical and electronic CCW files.
• Evaluate CCW licenses and documents for discrepancies.
• Contact agencies to verify warrants and record information.
• Update logs and input data using Excel spreadsheets.

Skills

Knowledge of modern office methods

Ability to perform clerical and technical work

Ability to follow directions

Ability to evaluate situations accurately

Effective public communication

Job description

Under the general supervision of the Supervising Program Technician (SPT) II, of the Carry Concealed Weapon (CCW) Licensing Team, the Program Technician (PT) II helps process and maintain all physical and electronic files for the CCW Unit. The PT II evaluates CCW licenses and other documents submitted by law enforcement agencies for discrepancies and rejects documents determined to be inaccurate or incomplete. The PT II queries applicant information in various criminal justice applications and databases, such as the CCW Application, Department of Justice Web Portal (DOJ Web), the California Law Enforcement Telecommunications System (CLETS), Automated Archive System (AAS), and the Applicant Processor System (App Processor) to research and/or reconcile inaccurate or incomplete records. The PT II creates new applicant records and modifies the status of existing records according to information obtained during the review of applicant licenses, applications and other CCW related forms. The PT II contacts criminal justice agencies to verify warrants and requests records, files, and other disposition information for incomplete or inaccurate criminal history records. The PT II assists with generating referral packages; communicates with applicant/applicant agencies by phone, fax or email; prepares notifications for law enforcement and other government agencies; updates logs and inputs statistical information onto Excel spreadsheets; operates office equipment such as printers, copiers, fax machines and scanners; assists with special projects as necessary; and provides support to the Office Technician and Crime Analyst staff.

You will find additional information about the job in the Duty Statement.

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II
• PROGRAM TECHNICIAN

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of:

Modern office methods, equipment, and procedures; and appropriate laws, rules, regulations, and policies of the State of California governing the program area(s) for which the examination is being administered.

Ability to:

Perform clerical and technical work; follow directions; evaluate situations accurately, and take effective action; learn and apply laws, rules, regulations, procedures, and policies; make arithmetic calculations with speed and accuracy; read and write English at a level required for successful job performance; meet and deal tactfully with the public, co-workers and/or clients, either face-to-face or by telephone.