Program Support Specialist – Enrollment & Eligibility

U.S. Department of Veterans Affairs; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Reno, NV is seeking a Program Support Assistant to help manage the Insurance Capture Buffer, Enrollment & Eligibility, and Veterans Transportation Program workflows.

The role includes records maintenance, data reporting, and training end users across the organization. The position requires time-in-grade experience and knowledge of program procedures, with adherence to federal guidelines and VA directives.

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-06.
• Time-In-Grade requirements apply to current and former Federal employees.
• SF-50 documentation required to demonstrate time-in-grade eligibility.

Responsibilities

• Maintains a system of records for assignment and installation of ICB scanners and an access database for each area of responsibility.
• Compiles information and generates reports for internal program review and required external regulatory body reports.
• Identifies end-user training needs and delivers training programs and instructional materials to users and support staff.
• Monitors end-user satisfaction and reports findings to the supervisor.
• Monitors new clinic creation and notifies staff accordingly.
• Performs annual inventories of ICB equipment and responds to equipment-related issues.
• Monitors ICB compliance daily and provides data upon request.

Skills

Time-in-Grade Requirements

Specialized Experience

Job description

U.S. Department of Veterans Affairs in Reno, NV is seeking a Program Support Assistant to help manage the Insurance Capture Buffer, Enrollment & Eligibility, and Veterans Transportation Program workflows.

The role includes records maintenance, data reporting, and training end users across the organization. The position requires time-in-grade experience and knowledge of program procedures, with adherence to federal guidelines and VA directives.