Program Support Specialist - Client Services

WestCare Inc; Saint Petersburg (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

WestCare Inc. in Saint Petersburg, FL is seeking an Administrative Assistant to provide general program support for individuals receiving treatment and intervention services.

You will handle clerical tasks, data entry and support staff and clients, ensuring accurate documentation and smooth office operations. The role requires high school diploma and at least two years of clerical experience; proficiency with Microsoft Office; ability to maintain confidentiality and work professionally with

Qualifications

• Minimum 2 years of clerical/administrative experience.
• Minimum 2 years of receptionist experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Answer incoming phone lines and distribute messages.
• Provide general administrative/clerical support for Program, including photocopying, faxing, filing, and maintaining electronic documentation systems.
• Receive, sort, and distribute mail and faxes.
• Compile and enter data of all required documentation.
• Monitor and maintain office supplies inventory and submit requests for repairs when necessary.
• Prepare orders for office supplies sent to Accountant.
• Participate with intake and discharge documentation of clients, as assigned.
• Maintain organization and security of clients’ open and closed files.
• Assist with preparation and coordination of clients’ graduation and certificates.
• Distribute copies of staff schedules.
• Attend and take minutes of staff meetings, as assigned.
• Maintain client rosters, as required.
• Establish helping relationships with clients and staff characterized by warmth, respect, genuineness, and empathy.
• Facilitate clients’ engagement in treatment and recovery processes to enhance motivation for change.
• Promote client knowledge, skills and attitudes that contribute to positive behavior change, according to program guidelines.
• Work appropriately with clients to recognize and discourage all behaviors inconsistent with program rules and regulations.
• Protect clients’ rights to privacy and confidentiality in all treatment situations and recordkeeping.
• Provide services appropriate to personal and cultural identity and language of clients and their families.
• Understand importance of reporting any suspected incidents of child abuse or neglect and promptly report any such incidents to supervisor on site.
• Embrace and embody mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Perform other duties, as assigned.

Skills

Microsoft Office proficiency

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

WestCare Inc. in Saint Petersburg, FL is seeking an Administrative Assistant to provide general program support for individuals receiving treatment and intervention services.

You will handle clerical tasks, data entry and support staff and clients, ensuring accurate documentation and smooth office operations. The role requires high school diploma and at least two years of clerical experience; proficiency with Microsoft Office; ability to maintain confidentiality and work professionally with