Program Support Assistant-Behavioral Health Service

Veterans Health Administration

Amarillo (TX)

Hybrid

USD 45,000 - 59,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

The Veterans Health Administration in Amarillo Behavioral Health Service is seeking a Program Support Assistant to support administrative operations under the Administrative Officer. The role covers timekeeping, payroll records, audits, orientation for new staff, scheduling and clinic policies.

The incumbent will coordinate meetings, take minutes, process personnel actions, manage service records, and ensure compliance with VA procedures.

Qualifications

No educational substitution at this grade level.

Responsibilities

Independently plan and carry out assignments vital to Behavioral Health Service operations.
Maintain timekeeping, timecards, and payroll records for all employees.
Coordinate meetings, prepare agendas, and take minutes.
Process personnel actions, leave requests, and audits per VA rules.

Job description

Program Support Assistant-Behavioral Health Service

Department: Department of Veterans Affairs

The position serves as the Program Support Assistant for Amarillo Behavioral Health Service and serves under the direct supervision of the Administrative Officer. In this capacity, he/she provides a wide range of administrative management duties.

Key Responsibilities

The position must independently plan and carry out assignments vital to Behavioral Health Service operations and management of personnel. The incumbent will receive assignments and instructions and is expected to complete work which will be assessed by leadership. The PSA plays a vital role in supporting the Chief and operations of Behavioral Health Service.

Behavioral Health Administrative Support: Time, Attendance, and Invoice Verification and Tracking Acts as Behavioral Health Service Timekeeper, which includes maintaining all timecards for Behavioral Health on a daily basis. This requires specialized knowledge of timekeeping rules and regulations regarding timekeeping for all full-time employees. Keeping correct records for management of all employees' payroll information.

Incumbent is responsible for Completes all audits necessary from Fiscal Service. He/she will abide by the timekeeping rules and regulations set forth by the VA Healthcare System Payroll Office, DFAS, FSC and reports discrepancies to the supervisor. The Incumbent serves as the focal point for orientation of newly assigned employees, to include coordinating clinic schedules, scheduling training, clinic policies, issuing keys, establishing schedules and timecards.

Provides continual support, maintaining service record cards, process requests for personal actions and those related to time and attendance, training, leave, etc. as necessary for the office and personnel operations and as required by AMAVHCS. Ensures personnel and physical data are entered accurately in the applicable VA system. Maintains current record of leave scheduled for professional staff and coordinates with scheduling staff to ensure patients are not affected.

The incumbent will apply policies and procedures to assist physicians, nursing staff, and other personnel in understanding and using the systems. Behavioral Health Administration Support: Agendas and Minute Taking Coordinates meetings by ensuring invitations are distributed to those required participants, prepares and publishes agendas and serves as the recorder by taking minutes.

Must be fully cognizant of VA procedures for preparation and clearance of correspondence and action documents and advise others within the clinic for such procedures to ensure accuracy and compliance with VA policies and regulations. Coordinate meetings, training, schedules special for clinical personnel.

Administrative duties include the upkeep of service line agreements, and service policies, preparation of clinic activations, modifications, deactivations, and routing of clinic cancellation forms. Ensure updates to emergency cascade rosters and the emergency and safety plan. Work Schedule: Monday to Friday 7:30am to 4:00pm Telework: This position may be authorized for AD-HOC telework. Telework eligibility will be discussed during the interview process.

AD-HOC (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant-Behavioral Health Service/PD014050 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.