Medical Administration Officer

U.S. Department of Veterans Affairs; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

U.S. Department of Veterans Affairs in New York City seeks a Business Implementation Manager for the VA New York Harbor Healthcare System. The role leads all Business Practice functions across sites and satellite clinics, reporting to the Associate Medical Center Director.

You will serve as the SME on patient administration, scheduling governance, data quality, and eligibility. This position requires strong leadership, strategic planning, and expert knowledge of VA directives and health

Qualifications

• One year of specialized experience equivalent to GS-12 in VA health benefits and business programs.
• Knowledge of administration laws, policies, and precedents for VA health benefits.
• Ability to analyze complex situations and elevate issues requiring higher guidance.

Responsibilities

• Plan work and assign tasks to subordinates; set priorities and schedules.
• Evaluate subordinates' performance and interview candidates for unit positions.
• Recommend appointments, promotions, or reassignments; resolve complaints.
• Identify development needs and arrange training; improve production quality.
• Develop performance standards and provide work and administrative guidance.
• Manage Health Administration program responsibilities within the Business Office.
• Oversee policy implementation and coordinate with VISN and centers.
• Communicate with program officials and provide consultations on issues.
• Develop data, prepare statistics, and respond to inquiries from staff.

Skills

Leadership

Strategic Planning

Budgeting & Finance

Data Analysis

Staff Development

Job description

Summary

This position serves as the Business Implementation Manager for all Business Practice functions - inclusive of all the sites and satellite clinics at the VA New York Harbor Healthcare System. The Business Office Chief reports to the Associate Medical Center Director. Is the subject matter expert on all matters related to patient administration - scheduling governance - data quality - medical legal eligibility - beneficiary travel - health information management.

Summary

This position serves as the Business Implementation Manager for all Business Practice functions - inclusive of all the sites and satellite clinics at the VA New York Harbor Healthcare System. The Business Office Chief reports to the Associate Medical Center Director. Is the subject matter expert on all matters related to patient administration - scheduling governance - data quality - medical legal eligibility - beneficiary travel - health information management.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Minimum Qualification Requirement: Specialized Experience: Applicants must possess one (1) year of specialized experience that equipped them with the particular knowledge - skills - and abilities to perform successfully the duties of this position - and that is typically in or related to the work of this position. To be creditable - this experience must have been equivalent to at least the GS-12 level in the Federal service. Specialized experience includes experience in two or more of the following areas - or other work related to the position to be filled: Comprehensive knowledge of administrative laws - policies - regulations - and precedents applicable to the administration of major VA health benefits and business programs - including enrollment and eligibility - beneficiary travel - veterans transportation services - clinic administration - and associated patient administration activities. Extensive knowledge of VA directives - VHA and Healthcare System policies - and publications pertinent to patient care and benefits - and the priorities associated with them - in order to interpret requirements and ensure consistent - compliant implementation across the medical center and satellite clinics. Ability to analyze complex situations - determine when decisions can be made at the service level - and identify when issues require elevation for higher-level guidance due to public relations - legal - or policy implications. Broad knowledge and experience in patient administration - records management - and related fields of health care administration sufficient to provide expert guidance - evaluate program performance - and recommend system-wide improvements. Knowledge of budget and fund control principles sufficient to exercise discretionary allocation authority within the Business Office budget. Demonstrated ability to motivate and lead staff - including subordinate supervisors - while ensuring compliance with union contracts and VHA policy. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at General Schedule Qualification Standards.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Supervisory duties Plan work to be accomplished by subordinates - set and adjust short-term priorities - and prepare schedules for completion of work
• Assign work to subordinates based on priorities - selective consideration of the difficulty and requirements of assignments - and the capabilities of employees
• Evaluate work performance of subordinates
• Interview candidates for positions in the unit
• recommend appointment - promotion - or reassignment to such positions
• Hear and resolve complaints from employees - referring group grievances and more serious unresolved complaints to a higher level supervisor or manager
• Effect minor disciplinary measures - such as warnings and reprimands - recommending other action in more serious cases
• Identify developmental and training needs of employees - providing or arranging for needed development and training
• Find ways to improve production or increase the quality of the work directed
• Develop performance standards
• Give advice - counsel - or instruction to employees on both work and administrative matters
• Service Management Exercises program management responsibilities for all aspects of the Business Office (Health Administration) Program as noted above
• Serves as the healthcare systems subject matter expert for a wide range of business practice related initiatives Provides oversight for the Business Practice functions at each of the multi-complexity medical centers sites and satellite clinics
• Maintains direct communication with program officials and provides consultations pertaining to problematic issues associated with the program and its operations
• Implements performance measures for the program and monitors operations to ensure goals are achieved
• Develops and implements action plans to address those business practice-related areas needing improvement
• Administrative Management Oversees implementation of new policies and programs approved by VACO's Chief Business Office
• Actively participates in the resolution of conflicts between local needs - VISN priorities - and service requirements
• Collaborates with the Compliance Officer - and support staff on business practice-related activities
• Represents the interest of the HCS when interacting with insurance industry representatives - Non-VA contract providers - and other interested parties
• Obtains and provides the necessary information required by legal counsel
• Develops data - completes statistical reports - and recommends action in response to self-initiated inquiries or in response to requests from other HCS staff or VISN staff.
• Compiles various types of correspondence to respond to general - technical - and congressional inquiries relating to program area responsibilities
• Makes presentations on current program status and activities to senior management
• Communicates with and educates Veterans - Veteran organizations and their representatives - and community organizations regarding the functions and intent of the program area responsibilities and the impact of regulatory and legislative changes - as needed
• Meets the needs of the customers (Veterans - visitors - volunteers and staff) while supporting the HCS and VA service missions.
• Fosters corporate culture of public service - trust - accountability and excellence
• Conducts meetings - briefings and other oral presentations on highly complex - technical and often sensitive topics that have a direct impact on the financial well-being of the HCS
• Establishes and maintains effective work relationships in meeting and dealing with others throughout and external to the organization - who often espouse divergent viewpoints and conflicting goals and objectives
• Other duties as assigned
• Work Schedule: 7:30am-4pm - M-F Telework: This position may be authorized for Ad hoc telework
• Ad hoc is defined as occasional - non-recurring telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Medical Administration Officer/PD# 620-151690 Permanent Change of Station (PCS): Not Authorized