Program Support Assistant

Veterans Health Administration; Wilkes-Barre (Luzerne County); On-site; USD 45,000 - 59,000; Full time

Job summary

Veterans Health Administration in Wilkes-Barre, PA, seeks a Program Support Assistant within the Mental Health and Behavioral Medicine Service Line. You will assist in policy initiation and revisions for professional services, collect data for Pay for Performance analyses, and maintain credentialing and PPR entries.

You will help align staff within the PCMM framework, coordinate BHIP team activities, and handle timekeeping in VATAS, while ensuring training and travel paperwork streams are

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• Assist in the initiation or revision of administrative policies in professional services.
• Collect data, prepare clinic grids, and analyze data for Pay for Performance for physicians.
• Maintain provider credentialing and performance binders along with PPR entry.
• Oversee PCMM assignments and maintenance of PCMM.
• Coordinate BHIP team modifications and BHIP meeting coordination.
• Timekeeping duties for mental health staff in VATAS.
• Assist with travel and training paperwork and approvals.

Job description

• Department: Department of Veterans Affairs

This position is organizationally located in the Mental Health and Behavioral Medicine Service Line at the Wilkes Barre Medical Center, under the supervision of the Mental Health Associate Chief of Staff.

Key Responsibilities

Duties include but are not limited to: Assists in the initiation or revision of administrative policies in the professional services. Collects data, prepares clinic grids, analysis of data for Pay for Performance for physicians. Responsible for the overall maintenance of the provider credentialing and performance binders along with Periodic Performance Review (PPR) entry. Patient Centered Management Model (PCMM) assignments and maintenance of PCMM.

Aligning staff and patient in PCMM according to the leadership guidelines. Assisting in Behavioral Health Interdisciplinary Partners (BHIP) Team Modifications and BHIP team meeting coordination. Primary timekeeping duties for mental health staff in VA Time and Attendance System (VATAS). Responsible for oversight of completion of provider educational requirements as a Talent Management System Administrator .

Supports, coordinates, and assists the respective Associate Chief Of Staff, Administrative Officer and Community Based Outpatient Clinic Program Manager in optimizing appointment access and clinic utilization. Responds to all Mental Health Service Line requests from Human Resources to ensure the incoming and outgoing staff are registered in Electronic Permission Access System (ePAS), proper computer keys, and appropriate access is assigned.

Assists providers with mandatory paperwork and process for obtaining approved travel andtraining, incumbent will track both training and travel activity. Work Schedule: Monday to Friday 8:00 a.m.-4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD025060

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.