Program Support Assistant

U.S. Department of Veterans Affairs; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Tucson, AZ seeks a Program Support Assistant to support the Medicine Service Line (MSL). The role covers facilities, fiscal, personnel, performance measurements, and policy development to ensure regulatory compliance and patient safety.

The incumbent will develop reporting procedures, assist in policy writing, and create training materials, with potential telework discussions during interviews. Monday–Friday, 8:00 a.m.–4:30 p.m.

Qualifications

• Must have experience using office automation tools to build and maintain electronic files
• Experience generating reports for management and staff
• Experience providing administrative support and customer service in a medical clinic context

Responsibilities

• Develops reporting procedures and measurements to identify weaknesses in work processes
• Develops indicators to provide objective evidence of effectiveness of quality procedures
• Identifies operational activities meeting, exceeding, or failing to meet criteria
• Uses qualitative and quantitative methods to report on status of subjects
• Investigates and analyzes adverse quality trends and initiates corrective action
• Monitors measurements for performance of the Medicine Service Line (MSL)
• Assists management in developing programs to ensure quality provisions are planned and implemented
• Reviews and assists management in writing policies and procedures for the MSL
• Develops training materials and packages for the MSL
• Develops materials to convey program information to target audiences
• Designs studies and training to improve customer service and policies
• Identifies opportunities to standardize processes across the MSL
• Performs other duties as assigned

Skills

Office automation tools

Report generation

Customer service

Job description

Summary

This position supports the Administrative Officer for the Medicine Service Line (MSL). This position covers a wide-range of administrative tasks that are related to and include but are not limited to the following items: facilities - fiscal - personnel - performance measurements and monitoring - performance improvement - appointment management - data analysis - environment of care - policy review and writing - patient safety - and Joint Commission accreditation.

Summary

This position supports the Administrative Officer for the Medicine Service Line (MSL). This position covers a wide-range of administrative tasks that are related to and include but are not limited to the following items: facilities - fiscal - personnel - performance measurements and monitoring - performance improvement - appointment management - data analysis - environment of care - policy review and writing - patient safety - and Joint Commission accreditation.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: utilizing office automation tools to building and maintain electronic files - generating reports - and creating documents; experience performing customer service duties such as providing administrative support to medical staff in clinic management processes; reviewing and processing official documents and forms to ensure compliance with an organization's policies - directives - guidelines - or training materials. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include - but are not limited to: Develops reporting procedures - sampling techniques - and measurements at various points in the operational and patient flow processes to identify problem areas or inherent weaknesses in work processes - procedures - information systems - and content
• Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls
• Identifies operational activities that meet - exceed or fail to meet established criteria
• Uses standard qualitative and quantitative measurement techniques to report on status of assigned subject areas
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action
• Monitors qualitative and quantitative measurements for performance measurements that apply to the MSL
• Identifies areas requiring further analysis
• Recommends approach to Administrative Officer
• Assists management in developing programs to ensure that quality provisions are planned - developed and implemented to identify - prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services
• Reviews and assists management in writing policies and procedures that relate to the MSL
• Develops training materials - presentations and information packages for the MSL
• Based on samples or guidance from senior staff - develops materials to convey program information to target audience
• Designs studies - training programs - and organizational strategies for identifying opportunities to improve customer service and operational policies
• Identifies steps for improvement of processes that might be opportunities for applying standardization across the MSL
• This may include facilities - fiscal - education - personnel - or any other administrative area within the MSL
• Performs other related duties as assigned
• Work Schedule: Monday - Friday/ 8:00 a.m
• to 4:30 p.m Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD13548A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized