Program Support Assistant

US-Department-of-Veterans-Affair; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Texas is seeking an administrative support specialist to perform clerical duties for the Social Work Service Care Transitions within the Inpatient/Community Living Center.

The position involves office automation using databases, spreadsheets, graphics charting, and multimedia devices to support daily operations. Applicants should have one year of specialized experience at the GS-05 level or equivalent, including data gathering from multiple databases,

Qualifications

• One year of specialized experience at GS-05 level or equivalent.
• Experience gathering data from multiple databases.
• Assisting with budget preparation.
• Handling telephone calls from patients, family members, VA staff, or community members.
• Guidance to staff on policies or procedures.

Tools

Databases

Spreadsheets

Graphics charting

Multimedia equipment

Job description

The Primary Purpose of the Position is to perform various administrative and clerical duties in support of the Social Work (SW) Service Care Transitions (Inpatient/Community Living Center - CLC) organizational units to which the incumbent is assigned. The incumbent performs office automation support using multiple automated programs and software; such as databases, spreadsheets, graphics charting, and multimedia computer equipment/devices in support of the administrative and clerical work. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Technology Application - Gather data from multiple databases.; Financial Management - Assists with budget preparation; Customer Service - Accepts telephone calls from patients, family members, VA staff, or individuals of the community; and Quality Assurance - Provides guidance or assistance to staff on policies or procedures.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/