Program Support Assistant

Veterans Health Administration; Fort Thomas (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

Veterans Health Administration seeks a Program Support Assistant within the VA Medical Center in the VA Community Care (VACC) Section of Integrated Access Service. Responsibilities include coordinating administrative tasks, processing consults for community care, and maintaining records in compliance with policies.

The role requires experience with timekeeping, MS Office, documentation research, and strong interpersonal communication to assist veterans and colleagues while protecting privacy and

Qualifications

• GS-06 grade level: One year of specialized experience (GS-05 or equivalent).
• Experience with timekeeping, phone/email handling, and locating/organizing records.
• Knowledge of privacy program and handling Health Information.
• Ability to follow SOPs, directives, and regulatory procedures.

Responsibilities

• Provide administrative support to the Community Care coordination team.
• Assist in processing and authorizing consults for community care.
• Prepare reports and support planning and data review.
• Ensure confidentiality of health information and compliant documentation.

Skills

Timekeeping

Phone & email handling

Microsoft Office

Documentation research

Planning & reporting

SOP/compliance

Interpersonal communication

Privacy/protected health information

Tools

Microsoft Office Suite

Job description

Position Overview

The Program Support Assistant is located within the VA Medical Center, in the VA Community Care (VACC) Section of Integrated Access Service. The primary function of this position is to provide support with the administrative and clerical operations of coordination of community care, including the authorizing and processing of consults for community care at the expense of the Department of Veterans Affairs.

Qualification Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2026. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes:

• Providing administrative support to a team, including but not limited to timekeeping, receiving and responding to phone calls, emails, and other messages, using electronic filing systems, possess the knowledge to research and review available records and locate required documentation form a variety of sources.
• Using various Microsoft Office programs, online database programs, and office equipment.
• Working independently, complying with internal and external deadlines, and assisting in department problem-solving.
• Preparing reports, assisting in planning, reviewing data.
• Following SOP's, directives, and other training, ensuring work is compliant with regulatory procedures.
• Skilled in interpersonal communication is required including the ability to handle agitated and/or confused clients to properly present information about available benefits either determining the nature of their inquiry or needs.
• Skilled in interpersonal communication is required including the ability to handle agitated and/or confused clients to properly present information about available benefits either determining the nature of their inquiry or needs.
• Knowledge of the privacy program and ensuring health information is kept confidential and protected at all times in accordance with applicable privacy statutes.

Preferred Experience

Preferred Experience: N/A Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.