Program Support Assistant (Office Automation)

US-Department-of-Veterans-Affair; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, Nutrition and Food Services Department, seeks a Program Support Assistant to provide administrative, clerical, and technical support to the NFS Administrative Officer.

The role requires typing proficiency of at least 40 words per minute and qualification at GS-5 level, with education/experience mixes considered for GS-6. Applicants must meet all requirements by 08/28/2026.

Qualifications

• Typing at least 40 words per minute is required.
• One full year of specialized experience at GS-5 level or equivalent education/experience to qualify.
• Transcripts must be submitted with the application.

Responsibilities

• Provide administrative, clerical, and technical support to the NFS Administrative Officer.
• Receive and refer phone calls, and communicate information per established policies.
• Assist in maintaining office files and records and support daily office operations.

Skills

Typing proficiency

Education

Four years education above high school

Job description

This position is located within the Nutrition and Food Services Department (N&FS) of the Veterans Health Administration (VHA). The person in this position serves as the Program Support Assistant to the N&FS Administrative Officer, providing a wide variety of administrative, clerical, and technical support. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2026.

You may qualify based on your experience and/or education as described below:

TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute.

AND

In order to qualify for this position at the GS-5 level, you must meet one of the following:

EXPERIENCE

One (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant at the developmental level, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-4) in the Federal service. Specialized experience is experience where you were responsible for providing clerical, technical, or customer support; receiving and referring phone calls; communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures; and using computer programs to prepare documents. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

OR

EDUCATION

Successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application.

OR

COMBINATION

Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level.

Transcripts must be submitted at time of application.

In order to qualify for this position at the GS-6 level, you must possess the following:

EXPERIENCE

One (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant at the full performance level (GS-6), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-5) in the Federal service. Specialized experience is experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.