Support Services Specialist

US Bureau of the Fiscal Service; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

The U.S. Bureau of the Fiscal Service is seeking a Support Services Specialist to manage a range of facility services including building, space, and parking management, health and safety, housekeeping, mail services, and supply/property management.

The role requires specialized experience at GS-11/GS-09 levels or educational substitutions, with opportunities to apply knowledge of policies, procedures, and program operations in a federal setting.

Qualifications

• Experience planning and coordinating a variety of support services for a facility or program.
• Experience interpreting and providing guidance on policies and procedures related to support services operations.
• Graduate education can substitute for specialized experience as allowed.

Responsibilities

• Planning and coordinating a variety of support services for a facility or program, and interpreting and providing guidance on related policies and procedures.
• Coordinating space reconfiguration projects or physical moves, and overseeing safety and other facility programs.

Skills

Planning and coordinating

Policy interpretation

Education

Ph.D. or equivalent doctoral degree

Master's degree or equivalent graduate degree

3 full years of grad-level education

Job description

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

This position is located at Bureau of the Fiscal Service, Administrative Facilities Services Division. As a Support Services Specialist, you will be responsible for implementing a variety of programs including, but not limited to, building, space, and parking management, health and safety, housekeeping, mail services, and supply/property management.

You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized experience:

For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position is Planning and coordinating a variety of support services for a facility or program, and interpreting and providing guidance on related policies and procedures.

Examples of such experience could include:

• Experience that included responsibility for directing a variety of support functions such as property management, facilities, parking, mail services, safety programs, supply management, etc. OR
• Administrative work that included maintaining on-line records or websites; or other work that demonstrated knowledge of policies, regulations, and procedures related to support services operations. OR
• Conducting inspections of facilities to report findings; OR
• Coordinating space reconfiguration projects or physical moves.

OR You may substitute education for specialized experience as follows: You may qualify with a Ph. D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree that demonstrates the knowledge, skills and abilities necessary to do the work. Graduate work must be in one of the following major fields of study: public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

Specialized experience:

For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position is Assisting with a variety of support services such as logistical operations, communications, procurement of supplies and equipment, property management and disposal, equipment maintenance, safety, or transportation to resolve operational or administrative problems.

Examples of such experience could include:

• Experience utilizing performance metrics and analytical skills throughout the entire process to effectively monitor all logistical operations; OR
• Experience managing support service activities, information flow, and advisory functions related to logistical programs to ensure customer service expectations are met; OR
• Experience analyzing interrelated support services issues for effectiveness, efficiency, and productivity of substantive mission-oriented programs.

OR You may qualify with a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. ( Please attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit)

OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education.

Options for qualifying based on a combination will be identified in the online questions.