Program Support Clerk (Office Automation)

US-Department-of-Veterans-Affair; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

The US-Department of Veterans Affairs is seeking a Program Support Assistant to provide administrative help to Nursing Service by recording time and leave on electronic Time and Attendance Cards biweekly. The role reports to the Administrative Officer.

Required is the ability to type at least 40 words per minute and one year of specialized experience in a related clerical/administrative capacity. Proficiency in Outlook, Word, and Excel is expected to support daily operations.

Qualifications

• Typing at least 40 words per minute.
• One year of specialized experience at GS-4 level equivalent in federal service.
• Education substitution of 4 years of higher education accepted.
• Combination of experience and education acceptable to meet requirements.

Responsibilities

• Record time and leave for employees on Time and Attendance Cards biweekly.
• Provide clerical support to Nursing Service.
• Answer phone calls and direct patients/staff as needed.
• Use computer programs such as Outlook, Word, and Excel.

Skills

Typing 40 wpm

Outlook

Word

Excel

Education

4 years higher education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Program Support Assistant is responsible for providing administrative assistance to Nursing Service by electronically recording the time and leave of employees on the Time and Attendance Cards, which are submitted biweekly to the Finance and Accounting Service. The Program Support Clerk operates under the direct supervision of the Administrative Officer.

IN ORDER TO QUALIFY FOR THIS POSITION YOU MUST MEET THE FOLLOWING:

TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute.

~AND~

SPECIALIZED EXPERIENCE: You must possess one (1) year of specialized experience equivalent to the next lower grade level (GS-4) in Federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes providing clerical and administrative support to a work unit; performing timekeeping activities and completing electronic timecards; answering phone calls and directing patients to the appropriate staff member; utilizing computer programs such as Microsoft Outlook, Word, and Excel. (THIS EXPERIENCE MUST BE SUPPORTED BY YOUR RESUME TO BE CREDITABLE.)

~OR~

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: You have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. One full year of graduate education is considered to be 18 semester hours. (COPY OF TRANSCRIPTS ARE REQUIRED AT TIME OF APPLICATION)

~OR~

COMBINATION OF EXPERIENCE AND EDUCATION: You must possess equivalent combinations of successfully completed post-high school education and specialized experience to meet total qualification requirements at the GS-5 level. (THIS EXPERIENCE MUST BE SUPPORTED BY YOUR RESUME TO BE CREDITABLE AND COPY OF TRANSCRIPTS ARE REQUIRED AT TIME OF APPLICATION)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.