Program Support Asst (OA)

Administration & Operations; Murfreesboro (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

The Administration & Operations department is seeking a Program Support Assistant to support the Clinical Program of Community Care. You will liaise with Community Providers, coordinate administrative tasks, and monitor Care in the Community activities to ensure smooth operations.

Ideal candidates will have proven experience in a medical or business office setting, strong communication skills, and the ability to interpret policies and procedures.

Qualifications

• Specialized Experience: One year at or above GS-5 in a business or medical office setting.
• Experience greeting and interacting with diverse individuals and performing admin tasks.
• Evidence of proofreading, editing, and correspondence preparation; using MS Office; database tracking.

Responsibilities

• Serve as Program Support Assistant for the Clinical Program of Community Care.
• Act as liaison between the Clinical Program and Community Providers.
• Coordinate administrative tasks and monitor Care in the Community operations.

Skills

Conflict resolution

Group communication

Problem solving

Tools

Microsoft Office Suite

Job description

The incumbent serves as a Program Support Assistant for the Clinical Program of Community Care and a Liaison between the Clinical Program and the Community Providers. Responsibilities include communicating, administrating, coordinating, and monitoring Care in the Community. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. The experience gained must show on your resume evidence of working in a business or medical office setting.Examples of specialized experience would typically include, but are not limited to: Experience greeting and interacting with a variety of individuals from high-ranking executives to lower level employees; experience in an office or medical environment performing administrative and secretarial duties; answering incoming telephone inquiries and correspondence; composing, proofreading, and editing correspondence, memorandums, policies, etc.; ensuring all correspondence, memorandums, policies, etc. contain correct format, grammar, spelling, and punctuation; utilizing microcomputer programs, such as Microsoft Office (Word, Excel, PowerPoint, and Outlook); Track and maintain database; interpreting rules, regulations, and policies; ensuring all correspondence, memorandums, policies, etc.

Preferred Experience: experience with successful conflict resolution / following processes / leading others or communicating to groups / experience with computer software / finding solutions to problems, creating a new process, improving organization.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.