Program Support Assistant

U.S. Department of Veterans Affairs; Salt Lake City (UT); On-site; USD 45,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs in Salt Lake City, UT is seeking a Program Support Assistant to establish priorities and manage diverse tasks in a multi-specialty EMS environment.

The role requires handling interruptions, coordinating schedules, maintaining records, and providing customer service to internal and external stakeholders. The position offers full-time hours, potential ad-hoc telework, and opportunities for progression within a multi-grade career ladder as GS-06 to GS-07, with

Qualifications

• GS-5: 1 year admin/clerical exp incl. correspondence, records, scheduling.
• GS-6/7: 1 year specialized exp in program support, data tracking, and coordination.

Responsibilities

• Process incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Edits and/or composes letters and reports and reviews correspondence for accuracy and completeness.
• Maintains automated systems and program-specific data to track suspense items such as project milestones, progress reports, and compliance strategies.
• Schedules appointments, coordinates meetings and/or conferences, reminds staff and invitees of upcoming matters.
• Provides general clerical and public-contact support services, including answering the telephone and referring visitors.
• Performs timekeeping and time-and-attendance duties and maintains related documentation.

Job description

Summary

This position serves as a Program Support Assistant (PSA) for Environmental Management Service (EMS) in Salt Lake City - Utah. The employee independently establishes priorities for accomplishment of the various responsibilities inherent within a complex - multi-specialty organization - as well as handling multiple and varied interruptions and additional unpredictable work assignments arising on a day-to-day basis.

Summary

This position serves as a Program Support Assistant (PSA) for Environmental Management Service (EMS) in Salt Lake City - Utah. The employee independently establishes priorities for accomplishment of the various responsibilities inherent within a complex - multi-specialty organization - as well as handling multiple and varied interruptions and additional unpredictable work assignments arising on a day-to-day basis.

Qualifications

To qualify for this position at the GS-6 grade level - you must meet the following requirement: SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service that equipped the applicant with the particular knowledge - skills - and abilities to successfully perform the duties of the position. Specialized experience includes performing administrative and clerical support duties such as preparing correspondence and reports; maintaining records - files - or automated tracking systems; scheduling appointments or meetings; collecting - entering - and reviewing data for accuracy; and providing customer service to internal and external customers. To qualify for this position at the GS-7 grade level - you must meet the following requirement: SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-06) in the Federal service that equipped the applicant with the particular knowledge - skills - and abilities to successfully perform the duties of the position. Specialized experience includes performing a variety of administrative program support functions such as preparing and reviewing correspondence and reports; collecting - analyzing - and tracking program data; maintaining records and automated systems; coordinating schedules - meetings - and administrative activities; and applying established policies and procedures to resolve administrative problems and support program operations. Physical Demands: The work is sedentary. Typically - the employee sits comfortably to do the work. However - there may be some walking; standing; bending; lifting and carrying of light items such as papers - books - small parts; or driving an automobile - etc. Physical dexterity is required in the operation of the compute machine - and other required office equipment. Must be able to concentrate for long period of time. Incumbent must be able to maintain composure when others are upset. No special physical demands are required to perform the work. Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices - meeting and training rooms - or libraries. The work area is adequately lighted - heated - and ventilated. Occasionally -the employee has reason to deliver or go on errands to other buildings associated with the healthcare For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include: Processes incoming and outgoing materials such as correspondence - reports - memoranda - and other forms of written communication
• edits and/or composes letters and reports and reviews correspondence for accuracy and completeness
• Prepares a variety of recurring reports - reviews outgoing correspondence for proper attachments - and consolidates/coordinating submittals of information
• Maintains automated systems and program-specific data to track suspense items such as project milestones - progress reports - and compliance strategies
• Schedules appointments - coordinates meetings and/or conferences - reminds staff members and invitees of subject matter prior to meetings - and makes administrative arrangements as required
• Provides general clerical and public-contact support services - including answering the telephone - referring visitors - providing information to internal and external customers - screening calls and requests - and forwarding inquiries for timely resolution
• Prepares - executes and/or tracks program-specific information - coordinates incoming data from a variety of sources - reviews documents - reports and/or applications for omissions and inconsistencies - and ensures data entry is complete and accurate
• Collects - compiles and/or tracks data and statistical information in support of organizational operations and reviews and reports program data
• Performs timekeeping and time-and-attendance duties - including submission and maintenance of appropriate documentation and arranging orientation schedules as required
• Provides procurement support - including serving as liaison to the purchasing/procurement office - arranging for and monitoring equipment - services and products - obtaining and monitoring supplies/equipment - and performing purchase-card-related duties
• Performs records-control duties - including maintaining office files - reviewing records and documents for completeness and accuracy - maintaining files in accordance with applicable rules and regulations - and supporting documentation of employee training and achievement
• Performs duties as assigned
• Promotion Potential: This position involves a multi-grade career ladder
• The major duties listed below represent the full performance level of GS-07
• At the GS-06 grade level - you will perform assignments of a more limited scope and with less independence
• You will progressively acquire the background necessary to perform at the full performance level of GS-07
• Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance - availability of higher level work - and availability of funds
• Work Schedule: Full-Time
• Monday through Friday
• 8:00 am to 4:30 pm Recruitment & Relocation Incentives: Not authorized
• Critical Skills Incentive (CSI): Not approved
• Telework: This position may be authorized for ad-hoc telework
• Telework eligibility will be discussed during the interview process.