Program Support

LinQ Global; Quincy (MA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

LinQ Global is seeking a Program Support / Test Proctor to administer computer-based testing and provide administrative support. This role involves monitoring testing sessions, assisting test takers, performing data entry, and maintaining accurate digital records.

You will check in test takers, launch tests through an LMS, troubleshoot basic issues, and ensure a secure, quiet testing environment while handling confidential information.

Qualifications

• Experience in administrative support, data entry, testing/proctoring, or related roles.
• Strong Excel and computer skills.
• Excellent attention to detail and organization.
• Good communication and customer service skills.
• Ability to work independently and follow established procedures.
• Willingness to work occasional evenings or overnight shifts.
• Ability to travel to other training locations.

Responsibilities

• Check in test takers and verify identification and eligibility.
• Set up and launch computer-based tests through an LMS.
• Explain testing procedures and monitor testing sessions.
• Maintain a secure, quiet, and professional testing environment.
• Provide basic assistance with computer, login, and testing issues.
• Report technical issues or testing irregularities.
• Perform data entry using Microsoft Excel and other databases.
• Scan, organize, and maintain electronic and paper records.
• Process record and data requests.
• Support administrative projects and high-volume data-entry tasks.
• Follow established procedures and maintain confidentiality.

Skills

Administrative support

Data entry

Testing/proctoring

Customer service

Attention to detail

Communication skills

Tools

Microsoft Excel

Databases

LMS familiarity

Job description

Program Support / Test Proctor

Location: Quincy, MA 02171 - Hybrid
Contract: 3 Months
Pay Rate: $22-$24/hour
Hours: Up to 37.5 hours/week

Job Summary

We are looking for a Program Support / Test Proctor to administer computer-based testing and provide administrative support. The role involves monitoring testing sessions, assisting test takers, performing data entry, and maintaining accurate digital records.

Responsibilities

• Check in test takers and verify identification and eligibility.
• Set up and launch computer-based tests through an LMS.
• Explain testing procedures and monitor testing sessions.
• Maintain a secure, quiet, and professional testing environment.
• Provide basic assistance with computer, login, and testing issues.
• Report technical issues or testing irregularities.
• Perform data entry using Microsoft Excel and other databases.
• Scan, organize, and maintain electronic and paper records.
• Process record and data requests.
• Support administrative projects and high-volume data-entry tasks.
• Follow established procedures and maintain confidentiality.

Qualifications

• Experience in administrative support, data entry, testing/proctoring, customer service, or a related role.
• Strong Microsoft Excel and computer skills.
• Excellent attention to detail and organizational skills.
• Accurate and efficient data-entry abilities.
• Good communication and customer service skills.
• Ability to troubleshoot basic computer and login issues.
• Ability to work independently and follow established procedures.
• Willingness to work occasional evening or overnight shifts.
• Ability to travel occasionally to other training locations.

LMS or computer-based testing experience is a plus.

Schedule

Up to 37.5 hours per week. Possible shifts include:

• 6:00 AM-2:00 PM
• 7:00 AM-3:00 PM
• Occasional overnight: 7:00 PM-3:00 AM

Schedule may vary based on operational and testing requirements.

Work Location

North Quincy Computer Lab - Quincy, MA 02171

Occasional travel may be required to other training locations in the Boston area.