Program Supervisor, Supported Living Services

The Arc Of Greater New Orleans; Metairie (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

The Arc Of Greater New Orleans is seeking a Program Supervisor to lead a team of Direct Support Professionals and oversee supported living participants. This role emphasizes staff development, performance management, and program efficiency.

It requires supervisory experience and a background in human services, with a Louisiana driver’s license. The role includes developing service plans, documenting care, and ensuring quality services while coordinating meetings and community partnerships.

Qualifications

• Bachelor’s degree in human services or related discipline preferred.
• Direct Support Professional training completion or 1 year DSP experience may substitute for a degree.
• Minimum of one year of supervisory experience.
• Previous experience working with persons with developmental disabilities preferred.
• Must have a valid LA driver’s license.

Responsibilities

• Supervise a team of Direct Support Professionals and participants.
• Develop and implement service plans and case management duties as needed.
• Maintain and review all service documentation (ISPs, progress notes, reports).
• Provide 10 hours of direct service per week to monitor quality services.
• Coordinate monthly circle/staff meetings and scheduling of service.
• Remain on-call for emergencies and scheduling needs.
• Complete performance evaluations and monitor staff performance.
• Communicate program activities with supervisor and attend required meetings.
• Foster positive relationships within the community and with partner agencies.

Skills

Supervisory experience

Team leadership

Communication

Policy and procedure adherence

Case management

Education

Bachelor’s Degree in human services or related discipline

DSP training program completion or 1 year DSP experience substitute for degree

Minimum 1 year supervisory experience

Experience with developmental disabilities preferred

Valid Louisiana driver’s license

Job description

Summary

The Program Supervisor is responsible for the supervision of a team of Direct Support Professionals (DSPs) and their supported living participants. They are partly responsible for staff development and team performance management, and they are constantly seeking ways to improve the operational efficiency of their program.

Essential Job Functions

• Establishes and maintains operating policies and procedures of the Home Emergency Living Program
• Makes daily decisions required in the operation of the program
• Communicate with supervisor regarding program activities and attend meetings as necessary
• Obtains clearance from their supervisor before implementing operational changes that affect participants.
• Monitors Lead DSPs and DSPs regularly while the center is in operation
• Completes performance evaluations
• Maintains, reviews, and completes all service documentation (ISPs, progress notes, reports, etc.)
• Submits all monthly records to be placed in the participant’s file in the program office
• Assists support staff with completing and submitting incident reports within 24 hours
• Performs case management duties, as needed, including development/implementation of service plans
• Provides 10 hours of direct service per week to monitor and assure quality services
• Coordinates monthly circle/staff meetings to measure participants’ progress
• Coordinates and oversees scheduling of service to participants
• Remains on-call for emergencies and scheduling needs of participants and staff they are supervising
• Helps to develop a positive relationship within the community and between other agencies

Education and Experience Requirements

• Bachelor’s Degree in human services or related discipline preferred
• Letter of completion from a Direct Support Professional training program or one year of experience as a Direct Support Professional can be substituted for a degree
• Minimum of one year of supervisory experience
• Previous experience working directly with persons with developmental disabilities preferred
• Must have a valid LA driver’s license

Working Conditions and Physical Demands

• This role requires moderate activity, including sitting, standing, walking, carrying, and prolonged periods of activity while assisting another person
• This position requires the ability to lift both light and heavy items as needed occasionally

Disclaimer** : **

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.