Program Supervisor, Supported Living Services

Arc of Greater New Orleans; Metairie (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Arc of Greater New Orleans seeks a Program Supervisor for Supported Living Services in Metairie to lead Direct Support Professionals and oversee program operations for participants. This role emphasizes staff development, performance management, and ongoing program enhancement.

Responsibilities include establishing policies, documenting progress, submitting reports, and coordinating services while remaining on-call for participants and staff.

Qualifications

• Bachelor's degree preferred.
• One year supervisory experience required.
• Direct Support Professional training or DSP experience may substitute for a degree.
• Experience with individuals with developmental disabilities preferred.
• Must have a valid LA driver's license.

Responsibilities

• Establishes and maintains operating policies and procedures for the program.
• Makes daily decisions in the operation of the program.
• Communicates with supervisor about program activities and attends necessary meetings.
• Obtains supervisor approval before implementing changes affecting participants.
• Monitors DSPs and leads while the center operates.
• Maintains service documentation (ISPs, progress notes, reports).
• Submits monthly records to the participant's file.
• Assists staff with incident reports within 24 hours.
• Performs case management duties as needed, including service plans.
• Provides 10 hours of direct service per week to monitor quality.
• Coordinates monthly circle/staff meetings to measure progress.
• Coordinates scheduling of service to participants.
• Remains on-call for emergencies and scheduling needs.
• Develops positive relationships within the community and with other agencies.

Skills

Supervisory skills

Program management

Communication

Documentation

Case management

Driver's license

Team leadership

Education

Bachelor's degree in human services or related field

Direct Support Professional training (or 1 year DSP experience)

Job description

Program Supervisor, Supported Living Services

About The Arc of Greater New Orleans

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.
At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy

ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

Ready to make a real impact in the Greater New Orleans community? Join The Arc of Greater New Orleans.

Summary

The Program Supervisor is responsible for the supervision of a team of Direct Support Professionals (DSPs) and their supported living participants. They are partly responsible for staff development and team performance management, and they are constantly seeking ways to improve the operational efficiency of their program.

Essential Job Functions

• Establishes and maintains operating policies and procedures of the Home Emergency Living Program
• Makes daily decisions required in the operation of the program
• Communicate with supervisor regarding program activities and attend meetings as necessary
• Obtains clearance from their supervisor before implementing operational changes that affect participants.
• Monitors Lead DSPs and DSPs regularly while the center is in operation
• Maintains, reviews, and completes all service documentation (ISPs, progress notes, reports, etc.)
• Submits all monthly records to be placed in the participant's file in the program office
• Assists support staff with completing and submitting incident reports within 24 hours
• Performs case management duties, as needed, including development/implementation of service plans
• Provides 10 hours of direct service per week to monitor and assure quality services
• Coordinates monthly circle/staff meetings to measure participants' progress
• Coordinates and oversees scheduling of service to participants
• Remains on-call for emergencies and scheduling needs of participants and staff they are supervising
• Helps to develop a positive relationship within the community and between other agencies

Education and Experience Requirements

• Bachelor's Degree in human services or related discipline preferred
• Letter of completion from a Direct Support Professional training program or one year of experience as a Direct Support Professional can be substituted for a degree
• Minimum of one year of supervisory experience
• Previous experience working directly with persons with developmental disabilities preferred
• Must have a valid LA driver's license

Working Conditions and Physical Demands

• This role requires moderate activity, including sitting, standing, walking, carrying, and prolonged periods of activity while assisting another person
• This position requires the ability to lift both light and heavy items as needed occasionally

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.

EEO Statement

The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.