Program Supervisor, Community Connections & Family Services

Aunt Martha’s Health & Wellness, Inc.; Joliet, Northern (IL, KY); Hybrid; USD 72,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Vacation

Sick Days

Holidays

Retirement Plan

EAP

Discounts on services

Job summary

Aunt Martha’s Health & Wellness, Inc. in Joliet, IL, invites applications for the Community Connections Program Supervisor to lead the CCS program's daily operations and ensure high-quality family support.

The role includes supervising a team, coordinating assessments and linkages to community resources, and ensuring compliance with contractual expectations while monitoring dashboards and billing timelines.

Qualifications

• Master of Social Work (MSW) or related Master’s degree required.
• Two years of full-time supervisory experience in a social work setting required.
• Experience working with youth, families, and diverse communities.
• Proficiency with Microsoft Office and SACWIS; ability to learn new systems quickly.
• Strong written and verbal communication skills.

Responsibilities

• Provide daily oversight of the CCS service team to ensure high-quality service delivery.
• Assist staff with assessments, case planning, and responses according to agency policy and procedures.
• Supervise a team of five to six staff, providing weekly supervision and case consultation.
• Enter supervision notes into SACWIS within 48 hours.
• Guide and coach staff to strengthen service provision and maintain compliance.
• Monitor staff performance and engage in solution-focused responses when issues arise.
• Implement disciplinary measures when needed, following agency protocols.
• Facilitate team meetings, staffing discussions, and task delegation.
• Develop systems to track weekly documentation, assessments, and case progress.
• Monitor team performance against contractual benchmarks and program outcomes.
• Analyze and respond to dashboard metrics, internal tracking systems, and performance data.
• Ensure timely monthly billing to the Department.
• Support staff professional development and provide ongoing education.
• Assist staff in connecting families with appropriate community resources.
• Be available for crisis needs outside standard business hours when necessary.

Skills

Supervisory leadership

SACWIS

Microsoft Office

Trauma-informed care

Communication skills

Education

Master of Social Work (MSW) or related Master’s degree

Tools

SACWIS

Microsoft Office

Job description

Aunt Martha’s Health & Wellness, Inc. in Joliet, IL, invites applications for the Community Connections Program Supervisor to lead the CCS program's daily operations and ensure high-quality family support.

The role includes supervising a team, coordinating assessments and linkages to community resources, and ensuring compliance with contractual expectations while monitoring dashboards and billing timelines.