Program Supervisor - Blended Case Manager - North Philadelphia, PA

Merakey; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement

Employee discounts

Education partnerships

Job summary

Merakey in North Philadelphia, PA is seeking a Blended Case Manager Supervisor. The role oversees program operations, supports staff, and maintains service quality while potentially handling a small caseload. Strong leadership and operational oversight are essential.

The position emphasizes safety, policy adherence, and collaborative problem-solving to achieve positive outcomes for individuals served. A valid driver's license and reliable transportation are required.

Qualifications

• Bachelor's degree required.
• At least 1 year of experience as a BCM Supervisor.
• Valid Driver's License with clean driving record and reliable transportation.

Responsibilities

• Supervise, coach, and support program staff to ensure quality service delivery and professional development (4-7 direct reports).
• Assign workloads and responsibilities based on program needs and staff strengths.
• Conduct regular staff check-ins, provide performance feedback, and support ongoing training initiatives.
• Ensure the safety and well-being of individuals served by enforcing program policies, procedures, and best practices.
• Respond to incidents, emergencies, and crises following established protocols.
• Monitor program activities and service delivery to ensure compliance with standards and goals.
• Coordinate daily operations and facilitate communication among staff, participants, families, and internal departments.
• Serve as a resource for problem-solving and continuous program improvement.
• Maintain accurate documentation and reports as required.

Skills

Staff supervision

Coaching

Performance feedback

Training initiatives

Program coordination

Documentation

Crisis management

Education

Bachelor's degree

Job description

Are you looking for an opportunity to advance your career while working with an extraordinary team? Take the next step of your career and be a part of the Merakey Family, where we put heart and soul into everything we do!

We are seeking a Blended Case Manager Supervisor to join our Merakey team in North Philadelphia, PA

Pay: $29.00 per hour - Monday to Friday9am to 4:30pm

Position Description

The Program Supervisor is responsible for the daily oversight and coordination of program operations, staff supervision, and service delivery. Reporting to the Program Director or Senior Director, this role ensures high-quality services, supports program staff, and promotes positive outcomes for individuals served. The Program Supervisor may also maintain a small caseload while providing leadership and operational support.

Essential Responsibilities

• Supervise, coach, and support program staff to ensure quality service delivery and professional development. (4-7 direct reports)
• Assign workloads and responsibilities based on program needs and staff strengths.
• Conduct regular staff check-ins, provide performance feedback, and support ongoing training initiatives.
• Ensure the safety and well-being of individuals served by enforcing program policies, procedures, and best practices.
• Respond appropriately to incidents, emergencies, and crisis situations while following established protocols.
• Monitor program activities and service delivery to ensure compliance with organizational standards and program goals.
• Coordinate daily operations and facilitate communication between staff, participants, families, and internal departments.
• Serve as a resource for problem-solving, collaboration, and continuous program improvement.
• Maintain accurate documentation and reports as required.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer!

We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications

• Bachelor's degree
• At least 1 year of experience as a BCM Supervisor
• Valid Driver's License, clean driving record and reliable transportation