Program Supervisor - Blended Case Manager Lead

Merakey; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement

Employee discounts

Education partnerships

Job summary

Merakey in North Philadelphia, PA is seeking a Blended Case Manager Supervisor. The role oversees program operations, supports staff, and maintains service quality while potentially handling a small caseload. Strong leadership and operational oversight are essential.

The position emphasizes safety, policy adherence, and collaborative problem-solving to achieve positive outcomes for individuals served. A valid driver's license and reliable transportation are required.

Qualifications

• Bachelor's degree required.
• At least 1 year of experience as a BCM Supervisor.
• Valid Driver's License with clean driving record and reliable transportation.

Responsibilities

• Supervise, coach, and support program staff to ensure quality service delivery and professional development (4-7 direct reports).
• Assign workloads and responsibilities based on program needs and staff strengths.
• Conduct regular staff check-ins, provide performance feedback, and support ongoing training initiatives.
• Ensure the safety and well-being of individuals served by enforcing program policies, procedures, and best practices.
• Respond to incidents, emergencies, and crises following established protocols.
• Monitor program activities and service delivery to ensure compliance with standards and goals.
• Coordinate daily operations and facilitate communication among staff, participants, families, and internal departments.
• Serve as a resource for problem-solving and continuous program improvement.
• Maintain accurate documentation and reports as required.

Skills

Staff supervision

Coaching

Performance feedback

Training initiatives

Program coordination

Documentation

Crisis management

Education

Bachelor's degree

Job description

Merakey in North Philadelphia, PA is seeking a Blended Case Manager Supervisor. The role oversees program operations, supports staff, and maintains service quality while potentially handling a small caseload. Strong leadership and operational oversight are essential.

The position emphasizes safety, policy adherence, and collaborative problem-solving to achieve positive outcomes for individuals served. A valid driver's license and reliable transportation are required.