Program Supervisor

Lutheran Social Services; Mequon (WI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PSLF eligible

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Holidays

Mileage reimbursement

403(b) retirement plan

Annual wage increases

Employee assistance program

Service awards

Hybrid work option

Job summary

Lutheran Social Services (LSS) in Wisconsin is seeking a Program Supervisor for the Children\'s Long Term Support (CLTS) program in Ozaukee County. The role leads a team of Care Coordinators and ensures compliant, high-quality service delivery under CLTS and Medicaid guidelines.

The position is full-time with benefits, offering a hybrid work setup (1 day per week from home). Ideal candidates will have a Bachelor\'s in Human Services and at least 2 years of related experience.

Qualifications

• Bachelor's degree in Human Services or closely related field.
• Minimum 2 years of experience working with children with disabilities and/or families.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead, coach, and supervise a team of Care Coordinators.
• Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements.
• Monitor documentation, outcomes, and productivity standards.
• Conduct case reviews, case consultation, and provide direct service coverage as needed.
• Oversee staff training, performance evaluations, scheduling, and accountability.
• Partner with Human Capital on hiring, onboarding, and staff development.
• Support billing, financial oversight, and program budget management.
• Build and maintain relationships with families, community partners, and funders.
• Participate in program growth, marketing, and community outreach efforts.

Education

Bachelor's degree in Human Services or related field

Valid driver's license

Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually.

We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, old‑adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Program Supervisor - Children's Long Term Support (CLTS)

Location: Ozaukee County, WI

Job Type: Full-Time | Benefits Eligible

Schedule: Monday-Friday, 8:00am-5:00pm (flexibility required)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long Term Support (CLTS) team in Ozaukee County.

CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.

Key Responsibilities

• Lead, coach, and supervise a team of Care Coordinators
• Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
• Monitor documentation, outcomes, and productivity standards
• Conduct case reviews, case consultation, and provide direct service coverage as needed
• Oversee staff training, performance evaluations, scheduling, and accountability
• Partner with Human Capital on hiring, onboarding, and staff development
• Support billing, financial oversight, and program budget management
• Build and maintain relationships with families, community partners, and funders
• Participate in program growth, marketing, and community outreach efforts

Qualifications

Required

• Bachelor's degree in Human Services or closely related field
• Minimum 2 years of experience working with children with disabilities and/or families
• Valid driver's license and reliable transportation

Preferred

• Supervisory experience
• Experience with the Children's Long Term Support (CLTS) Waiver Program

Compensation & Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, dental, and vision insurance
• Paid Time Off + 10 paid holidays
• Mileage reimbursement
• 403(b) retirement plan
• Annual wage increases prioritized
• Employee Assistance Program
• Service awards and recognition
• Hybrid role: Ability to work 1 day/week from home!

Why Join LSS

• Missiondriven work supporting children and families
• Collaborative, teambased environment
• Opportunities to lead, grow, and make a meaningful impact

Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).

Qualifications

• Education: Bachelor Degree of Hum. Serv. or Related Field (required)
• Experience: 2 years: Two years of experience working with children with disabilities and/or families or a similar population is required. (required)
• Licenses & Certifications: Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.