Program Staff (2nd Shift)

St. Matthew's House; Naples, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

St. Matthew’s House in Naples, FL seeks staff to support the Emergency Housing program by completing daily tasks per guidelines. Candidates should be organized, with strong communication, and capable of conflict resolution.

The role involves shift work including nights/weekends, documentation in CMS, and interactions with residents with a Gospel-centered approach. Experience with addiction/mental health is a plus; familiarity with HIPAA is required.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Experience with addiction and mental health a plus.
• Familiar with HIPAA laws and confidentiality.
• Ability to stand for long periods and lift up to 25 lbs.

Responsibilities

• Work shifts including second/third shifts and weekends.
• Enter objective documentation into the CMS.
• Ensure residents' areas meet shelter guidelines.
• Perform bed checks during overnight coverage.
• Conduct regular security checks of the facility.
• Administer random drug screens as required.
• Sort hygiene supplies into storage containers.
• Prepare hygiene kits during front desk shifts.
• Discharge residents with accurate information.
• Handle discharged residents' items per guidelines.
• Know the phone system and transfer calls.
• Work as a team to complete tasks.
• Screen individuals after hours before entry.
• Treat residents with respect and uphold boundaries.
• Follow Shelter Handbook guidelines and hold residents accountable.
• Present Gospel messages when opportunities arise.
• Pray with residents and staff when possible.
• Uphold St. Matthew’s House core values in all duties.

Skills

Strong communication

Organized

Conflict resolution

Team player

Verbal communication

Education

High School Diploma or equivalent

Some college preferred

Tools

CMS

Job description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The primary responsibilities are to provide support to the Emergency Housing program of St. Matthew’s House by completing daily tasks as determined in the program guidelines.

Individual must be organized and possess strong personal and professional boundaries. Must be skilled in conflict resolution and be able to demonstrate the same. Program Staff members must possess strong verbal and written communication skills. Individual must demonstrate a positive attitude and be willing to work together with team members.

ESSENTIAL TASKS

• Works a variety of shifts which include second and third shifts, as well as weekends.
• Enters accurate objective documentation into the CMS
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage
• Performs regular security checks of the facility to ensure that the facility is secured
• Administers random drug screens on residents as required
• Sorts hygiene supplies into the appropriate storage containers
• Creates a minimum number of hygiene kits while working the front desk shift
• Completes discharge of residents, as needed, with accurate information
• Removes and stores discharged residents’ personal items per program guidelines
• Has knowledge of the phone system and how to transfer calls
• Works as a team with other staff members to ensure completion of assigned tasks
• Properly screen individuals who are attempting to enter the shelter after hours
• Treats all residents with respect and exercises appropriate boundaries with residents
• Has knowledge of all guidelines located in the Shelter Handbook and carries the responsibility of holding residents accountable for guidelines
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle

Requirements

Education

High School Diploma or equivalent. Some college preferred.

Experience

Experience working with addiction and mental health a plus.

Confidentiality

Works with highly confidential information. Familiar with HIPAA laws.

Mental/Visual Demands

Flow of work requires normal mental and visual capabilities.

Physical Demand

Must be able to stand for a minimum of 4 hours at a time and lift atleast 25 pounds. Must be able to bend or kneel to the ground.

Working Conditions

Normal office environment.