Program Specialist - STS Shelter Monitor - Full Time

Golden Route Operations, LLC; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Crosslines Community Outreach is seeking a Shelter Monitor for evening through overnight hours to support the Safe to Sleep program. You will ensure shelter operations run smoothly and that guests are welcomed in a safe, structured environment.

You will collaborate with staff to document guest needs, manage inventory and policies, and assist volunteers while maintaining a compassionate, professional demeanor throughout a demanding night shift.

Qualifications

• Must be at least 18 years old with a valid Driver’s License and a high school diploma or GED.
• Experience with homeless populations preferred; must be able to work with high-risk individuals.
• Strong judgment, crisis management, and problem-solving skills are required.
• Must be dependable, able to multitask, prioritize, and work independently or as part of a team.
• Compassion and respectful collaboration with guests, volunteers, and coworkers are essential.
• Effective written and verbal communication skills; ability to document observations objectively.
• Basic computer proficiency is required: Outlook, Teams, Word, Excel, and time tracking software.
• Position is subject to random drug screenings.

Responsibilities

• Complete nightly guest intake and familiarize guests with shelter policies.
• Ensure that all guests comply with policies and complete required chores.
• Conduct accurate weekly inventory of supplies and food and submit to supervisor.
• Accurate and timely data entry for nightly attendance.
• Provide daily reports to program staff about guest and shelter needs or issues and actively engage in weekly team meetings.
• Relay guest questions/requests to Case Manager for follow-up.
• Monitor and maintain a safe environment at all times.
• Provide access to hygiene supplies.

Skills

Crisis management

Problem-solving

Communication skills

Multitasking

Teamwork

Reliability

Driver’s license

Education

High school diploma or GED

Tools

Outlook

Teams

Word

Excel

Time tracking software

Job description

• Location 3055 E Division St,Springfield, MO, 65802,United States
• Employee Type Full Time - Non-Exempt

Description

Reports To: STS Program Director

Classification: Full-time, non-exempt

Job Summary:

Shelter Monitors play an important role in advancing the mission and purposes of Crosslines Community Outreach (CCO), through the Safe to Sleep program, by ensuring that shelter processes and procedures are performed with excellence and that shelter guests receive accommodations in a safe, welcoming, and structured environment that aims to guide them toward self-sufficiency and permanent housing.

Key Objectives:

Shelter Operations

Ensure shelter processes and procedures are completed with excellence each night so that services continue to function as planned.

Staff Communication

Provide timely, complete information to program staff about guest and shelter needs or issues.

Guest Services

Ensure guests receive accommodation in a safe, welcoming environment, and have access to supplies and support available to them.

Essential Functions:

Shelter Operations

Assist in the management of daily shelter operations. Duties include but are not limited to:

• Complete nightly guest intake and familiarize guests with shelter policies.
• Ensure that all guests comply with policies and complete required chores.
• Conduct accurate weekly inventory of supplies and food and submit to supervisor.
• Accurate and timely data entry for nightly attendance.

Staff Communication

Provide daily reports to program staff about guest and shelter needs or issues and actively engage in weekly team meetings. Duties include but are not limited to:

• Complete a daily report of activities, including guest and shelter needs or issues and any guests’ non-compliance of policies, and submit them to program staff each morning.
• Relay guest questions/requests to Case Manager for follow-up.

Guest Services

Contribute to a safe, welcoming environment for guests to receive accommodation. Duties include but are not limited to:

• Monitor and maintain a safe environment at all times.
• Provide access to hygiene supplies.

Provide guidance and consistency to volunteers regarding policies/rules, procedures, etc. Reaffirm the training of new volunteers as they become familiar with their responsibilities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical context and work environment:

Physical Requirements

Seeing: Must be able to read documents and use a computer.

Hearing: Must be able to hear well enough to communicate with coworkers and the public, in person or via phone.

Sitting: Must be able to sit for long periods of time.

Standing/Walking: Must be able to move about the work area.

Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment.

Climbing: Must be able to climb a stepstool or short ladder.

Lifting/Pulling/Pushing: Must be able to lift/pull/push up to 50 pounds with or without reasonable assistance.

Driving: Must be able to drive locally on occasion for work-related assignments.

Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.

Reaching: Must be able to reach above shoulder.

Work Hours:

Work Hours will be approximately 7 pm to 7:30 am, though some split shifts may be necessary. Holiday hours are required (special holiday pay rates will apply).

Mission:

Staff members are expected to positively reflect the mission of Crosslines Community Outreach—to improve the quality of life in our region through compassionate service and outreach to our most vulnerable neighbors, by doing together what can best be done together in the name of Jesus Christ.

Experience, Skills, and Qualifications:

• Must be at least 18 years old with a valid Driver’s License and a high school diploma or GED.
• Experience with homeless populations preferred; must be able to work with high-risk individuals.
• Strong judgment, crisis management, and problem-solving skills are required.
• Must be dependable, able to multitask, prioritize, and work independently or as part of a team.
• Compassion and respectful collaboration with guests, volunteers, and coworkers are essential.
• Effective written and verbal communication skills; ability to document observations objectively.
• Basic computer proficiency is required: Outlook, Teams, Word, Excel, and time tracking software.
• Position is subject to random drug screenings.

Applicants must successfully complete a drug screening, background check, and driver record check.

*Reasonable accommodations may be made to enable individuals with disabilities.

*Crosslines Community Outreach is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, religion, or disability status of qualified individuals.