Program Staff (2nd Shift)

St.-Matthew; Naples (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

St. Matthew’s House in Naples, FL seeks a dedicated Program Staff member to support the Emergency Housing program, handling daily tasks and ensuring compliance with guidelines.

You must be organized, patient, and capable of conflict resolution while maintaining strong communication with residents and teammates. Responsibilities include shift coverage, accurate CMS entries, hygiene and safety checks, and collaboration with staff.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Experience with addiction and mental health is a plus.
• Familiar with HIPAA laws and patient confidentiality.
• Strong verbal and written communication; respectful teamwork.
• Ability to maintain professional boundaries and organizational skills.

Responsibilities

• Work varied shifts including second/third shifts and weekends.
• Enter accurate documentation into the CMS.
• Maintain residents’ living areas per Shelter guidelines.
• Perform random bed and security checks as required.
• Administer random drug screens on residents as needed.
• Screen individuals entering the shelter after hours with care.
• Collaborate with staff to complete assigned tasks.
• Uphold shelter guidelines and mission values; share Gospel when appropriate.

Skills

Organization

Conflict resolution

Verbal and written communication

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Job description

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The primary responsibilities are to provide support to the Emergency Housing program of St. Matthew’s House by completing daily tasks as determined in the program guidelines.

Individual must be organized and possess strong personal and professional boundaries. Must be skilled in conflict resolution and be able to demonstrate the same. Program Staff members must possess strong verbal and written communication skills. Individual must demonstrate a positive attitude and be willing to work together with team members.

ESSENTIAL TASKS

• Works a variety of shifts which include second and third shifts, as well as weekends.
• Enters accurate objective documentation into the CMS
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage
• Performs regular security checks of the facility to ensure that the facility is secured
• Administers random drug screens on residents as required
• Sorts hygiene supplies into the appropriate storage containers
• Creates a minimum number of hygiene kits while working the front desk shift
• Completes discharge of residents, as needed, with accurate information
• Removes and stores discharged residents’ personal items per program guidelines
• Has knowledge of the phone system and how to transfer calls
• Works as a team with other staff members to ensure completion of assigned tasks
• Properly screen individuals who are attempting to enter the shelter after hours
• Treats all residents with respect and exercises appropriate boundaries with residents
• Has knowledge of all guidelines located in the Shelter Handbook and carries the responsibility of holding residents accountable for guidelines
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle

Requirements

Education

High School Diploma or equivalent. Some college preferred.

Experience

Experience working with addiction and mental health a plus.

Confidentiality

Works with highly confidential information. Familiar with HIPAA laws.

Mental/Visual Demands

Flow of work requires normal mental and visual capabilities.

Physical Demand

Must be able to stand for a minimum of 4 hours at a time and lift atleast 25 pounds. Must be able to bend or kneel to the ground.

Working Conditions

Normal office environment.