Program Specialist

Big Brothers Big Sisters Tampa; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k retirement plan

PTO and paid holidays

Volunteer service hour

Job summary

Big Brothers Big Sisters of Tampa Bay is seeking a Program Specialist (Match Support) to collaborate with volunteers, children, and families to create and sustain high-volume, high-quality matches.

The role supervises and coaches matches per BBBS and BBBSTB standards, aiming to improve volunteer yield, youth outcomes, and customer satisfaction across the program.

Qualifications

• Bachelor’s degree or equivalent in human services, social work, counseling, or related field.
• Associate degree or two years of higher education in a related field with two years of relevant experience.
• Four years of relevant work experience in related fields, including work with both child and adult populations.

Responsibilities

• Supervise, support, and coach matches according to the match support schedule.
• Collaborate with volunteers, children, and families to create and sustain matches.
• Ensure child safety and risk management throughout all job functions.
• Meet BBBSA/BBBSTB standards and policies and monitor outcomes like match length and satisfaction.

Education

Bachelor’s degree in human services or related field

Associate degree or two years of higher education in related field

Four years of relevant work experience in related fields

Job description

The Program Specialist (Match Support) engages in collaborating directly with volunteers, children, and families for the purpose of creating, supporting, and sustaining high volume, high quality Big and Little matches.

Essential to the BBBS brand, the primary function of this position is to supervise, support, and coach matches according to a match support schedule that adheres to BBBSA and BBBSTB standards and policies. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure and retention rates, average match length, and customer satisfaction.

Conducts introductory match meetings between volunteers and children at homes, schools, sites, virtually, or in the community. Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.

Qualifications

Candidate must have a high school diploma/GED equivalent and meet one of the following criteria:

• A documented bachelor’s degree, from an accredited college or university, in human service, social work, counselling, child development or related field. Or the candidate shall be within six months of degree completion.
• A documented associate degree or two years of higher education experience, from an accredited college or university in human service, social work, counseling, child development, or related field. Plus, two years of relevant work experience in related fields.
• Four years of relevant work experience in related fields, such as social work, counseling, Minimum two years' experience working with both child and adult population; specific assessment preferred.

Comprehensive benefit package includes:

• Agency subsidized health and dental insurance - employer covers a portion of premium for all fulltime employees
• 100 % Employer-paid life insurance and short-term disability
• Retirement plan (401k) with up to 4% employer match
• Generous Paid Time Off (PTO) plan and 9 paid holidays
• One employer-paid hour per week for community/volunteer service
• and opportunities for professional development and advancement.

Equal Opportunity Employer

BBBSTB is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Big Brothers Big Sisters of Tampa Bay (BBBSTB) conducts volunteer and employee background screenings through the Florida Department of Juvenile Justice (DJJ). For detailed information regarding the screening process, please visit: https://info.flclearinghouse.com .

BBBSTB maintains a drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment drug screening.