Program Enrollment & Site Based Match Support Specialist

Big Brothers Big Sisters Central MT; Great Falls (MT); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Big Brothers Big Sisters Central MT is seeking a Program Enrollment & Site Based Match Support Specialist to oversee enrollment, interviews, background checks, and match support for site-based mentoring. You will work with volunteers, youth and families in person and remotely to ensure child safety and positive outcomes.

The role also manages scheduling, data collection, and collaboration with staff to meet monthly goals and ensure quality matches.

Qualifications

• High school diploma or GED plus one of four years of related work experience OR an associate/bachelor’s degree in a relevant field.
• Strong interviewing and interpersonal skills with ability to build rapport in multicultural environments.
• Ability to ensure child safety standards and manage risk in all job functions.
• Experience training, monitoring, and supporting youth in classroom settings.
• Ability to work remotely from home but be available for in-person interviews/events.

Responsibilities

• Maintain a contact schedule with volunteers, youth, and parents to ensure safety and positive development.
• Interview volunteers, youth, and guardians to determine eligibility and complete assessments.
• Coordinate enrollment tasks, background checks, and documentation.
• Meet monthly/annual goals for new matches and satisfaction.
• Represent the organization positively and collaborate with team members.

Skills

Interviewing skills

Interpersonal skills

Child safety

Data collection

Microsoft Office

Communication

Time management

Organizational skills

Driver's license

Education

High school diploma or GED

Associate or Bachelor's degree in a relevant field

Tools

Microsoft Office

Database software

Job description

Position Summary:

Position Summary: The Program Enrollment & Site Based Match Support Specialist is a multifaceted role charged with brand ambassadorship, volunteer and youth enrollment and oversight and match support for our site-based mentoring matches. This position includes all facets of the enrollment process which includes interviewing, assessments, reference/background checks and creating new matches. The position also provides support and guidance for a caseload of one-to-one mentoring relationships through in-person, phone, and electronic support calls. Regular support calls are conducted to help ensure child safety, healthy relationship development, positive youth outcomes, coaching and support is provided, resources are provided as needed, overall satisfaction with the match and Big Brothers Big Sisters.

Requirements, Experience, Competencies and Skills:

• A high school diploma or GED equivalent is required, plus one of the following: four years of work experience in related fields, such as social work, education, counseling, social services, child development, or other related fields OR an associate or bachelor’s degree from an accredited college or university in a relevant field.
• High-level interviewing skills, strong interpersonal skills, and the ability to quickly build a rapport with a diverse group of individuals and work well in multicultural environments.
• Ability to work courteously, collaboratively, and respectfully with all BBBS stakeholders, including staff, volunteer mentors, children/families served, and agency partners.
• Ability to ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures through all aspects of job function.
• Knowledge and experience in child development.
• Experience in training, monitoring, and supporting high school and elementary students in a classroom setting.
• Ability to work from home office remotely but available in person for interviews, events and recruitment.
• Knowledge of Microsoft Office applications, database software, and the ability to quickly adapt to new applications.
• Excellent verbal and written communication, planning, time-management, and organizational skills.
• Ability to work in a fast paced and sometimes changing environment.
• Comfortable and proactive in following up with individuals to gather required information or documents.
• Ability to collect meaningful data and draw solid conclusions.
• Willing and able to work irregular hours and have a flexible work schedule.
• Satisfactory criminal history and driving records.
• Must provide own transportation and hold a valid driver’s license and proof of vehicle insurance.

Primary Duties and Responsibilities:

• Maintain a contact schedule that includes in-person, telephone, and electronic contact with the volunteer, child, and parent/guardian. Ascertain that the elements of child safety, match relationship development, positive youth development, and match satisfaction are fulfilled. Proactively identify, address, and resolve potential problems that impede healthy match relationship development.
• Conduct and secure surveys from match parties to gauge outcomes of participation.
• Connect families to other resources in the community as needed or appropriate.
• Document and conduct all duties in accordance with legal and organizational requirements while maintaining confidentiality.
• Interview volunteers, youth, and parent/guardians to determine eligibility for program and complete written assessments to help determine a successful match.
• Ensure that all documents, trainings, background checks, and required information is gathered to complete enrollment process.
• Work collaboratively with other members of the team to intentionally match enrolling children with potential Bigs/volunteers.
• Meet established monthly and annual goals for new matches, match quality, documentation quality, processing time, and customer satisfaction.
• Schedule and lead introductory match meeting between volunteer, child and parent/guardian to review rules, guidelines and expectations.
• Develop and attend match activities as assigned.
• Represent the organization in a positive light, reinforcing the organization’s mission.
• Other duties as assigned by Director of Programs to support the organization’s mission.

Agency Requirements

Physical Demands

The physical demands at BBBS are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Performing the essential responsibilities of this job, the employee is regularly required to sit, operate computers and other office equipment, complete filing tasks and use written and oral communication skills. The employee may be required to transport or move up to 20 pounds.