Program Site Manager

ServiceNet Inc.; West Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

ServiceNet Inc. is seeking a compassionate Program Site Manager to oversee a residential program for individuals with developmental disabilities and brain injuries. This full-time role allows you to support residents in achieving their goals, while also leading a dedicated team and ensuring high-quality care.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• Valid driver's license held for at least six months.
• Basic computer skills for documentation and scheduling.

Responsibilities

• Assist residents with daily routines and recreational activities.
• Administer medications and ensure health and safety protocols.
• Manage staff schedules and track important resident information.

Skills

Experience supporting individuals with developmental disabilities or brain injuries

Basic computer skills

Physical ability to assist residents

Education

Valid driver’s license with clean record

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Program Site Manager
Developmental Brain Injury Services
Employment: Full-Time

Location: West Springfield, MA
Pay Rate: $19.57-$22.53 per hour (see details below)

ServiceNet is seeking a compassionate and dedicated leader to oversee a residential program for individuals with developmental disabilities or brain injuries. This role is more than just a job—it’s an opportunity to make a meaningful impact in the lives of others by helping them achieve personal goals, build connections, and find fulfillment.

Why You’ll Love This Role

• Make a Difference – Support individuals in living more independent and joyful lives.
• Lead with Purpose – Supervise and collaborate with a team to provide high-quality care.
• Grow Your Career – Gain valuable leadership experience and professional development.

Key Responsibilities:

• Support and Empower Residents – Assist with daily routines, recreational activities, and goal-setting while fostering a warm and inclusive environment.
• Ensure Safety and Well-being – Administer medications (MAP training available), provide transportation to appointments and activities, and uphold health and safety protocols.
• Lead and Collaborate – Supervise, train, and support staff while working closely with the Program Director to ensure smooth operations.
• Stay Organized – Manage staff schedules, track important resident information, and complete necessary documentation.

Qualifications:

• Experience supporting individuals with developmental disabilities or brain injuries.
• A valid driver’s license (held for at least six months) with a clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• Bonus: Training in MAP, PABC, or First Aid is a plus.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

Compensation Details: $21.57-$22.53

• $19.57-$20.53/hr base +$2.00 differential when MAP Certified

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.