Program Site Manager

ServiceNet Inc.; Chicopee (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

ServiceNet Inc. is looking for a compassionate and dedicated Program Site Manager in Chicopee, MA to lead a residential program for individuals with developmental disabilities or brain injuries. This role offers a unique opportunity to make a difference in the lives of residents, while ensuring high-quality care and a supportive environment. Responsibilities include supervising staff, providing hands-on support, and managing daily operations.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• Physical ability to assist residents as needed.
• MAP, PABC, or First Aid training is a plus.

Responsibilities

• Assist with daily routines, recreational activities, and goal-setting.
• Administer medications and uphold health and safety protocols.
• Supervise and train staff while ensuring smooth operations.

Skills

Compassion

Leadership

Communication

Education

Valid driver’s license

Tools

Basic computer skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Program Site Manager
Developmental Brain Injury Services
Employment: Full-Time

Location: Chicopee, MA
Pay Rate: $19.57-$22.53 per hour (see details below)

ServiceNet is seeking a compassionate and dedicated leader to oversee a residential program for individuals with developmental disabilities or brain injuries. This role is more than just a job—it’s an opportunity to make a meaningful impact in the lives of others by helping them achieve personal goals, build connections, and find fulfillment.

Why You’ll Love This Role

• Make a Difference – Support individuals in living more independent and joyful lives.
• Lead with Purpose – Supervise and collaborate with a team to provide high-quality care.
• Grow Your Career – Gain valuable leadership experience and professional development.

Key Responsibilities:

• Support and Empower Residents – Assist with daily routines, recreational activities, and goal-setting while fostering a warm and inclusive environment.
• Ensure Safety and Well-being – Administer medications (MAP training available), provide transportation to appointments and activities, and uphold health and safety protocols.
• Lead and Collaborate – Supervise, train, and support staff while working closely with the Program Director to ensure smooth operations.
• Stay Organized – Manage staff schedules, track important resident information, and complete necessary documentation.

Qualifications:

• Experience supporting individuals with developmental disabilities or brain injuries.
• A valid driver’s license (held for at least six months) with a clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• Bonus: Training in MAP, PABC, or First Aid is a plus.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

Compensation Details: $21.57-$22.53

• $19.57-$20.53/hr base +$2.00 differential when MAP Certified

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.