Program Reception & Office Support

Phoenix House California; Santa Ana (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix House California is seeking a Program Assistant to welcome visitors, sign them in, and direct them to the appropriate staff. You will coordinate intake calls and schedule clinical appointments with the treatment team, while handling telephone operations and routine clerical tasks.

proficiency in MS Office, strong communication, confidentiality, and the ability to work in a fast-paced environment are essential; bilingual Spanish is preferred and travel may be required.

Qualifications

• High School diploma or equivalent required.
• Prior administrative experience preferred.
• Must maintain TB test clearance and update yearly.
• Bilingual Spanish preferred.

Responsibilities

• Provides reception services and greets visitors; signs-in and directs them to staff.
• Coordinates intake calls and schedules clinical appointments with the treatment team.
• Operates telephone console; answers and routes calls and takes messages.
• Maintains office supplies and ensures desk coverage throughout the day.
• Performs clerical duties: typing, filing, copying, faxing, data entry.
• Maintains confidentiality of clients, families, and agency operations.
• Manages room reservations and maintains daily announcements board.
• Participates in staff meetings and adheres to Phoenix House policies.

Skills

MS Office

Telephone ops

Spanish pref

Communication

Time management

Customer service

Team player

Education

High School Diploma or equivalent

Tools

Electronic Health Record

Job description

Phoenix House California is seeking a Program Assistant to welcome visitors, sign them in, and direct them to the appropriate staff. You will coordinate intake calls and schedule clinical appointments with the treatment team, while handling telephone operations and routine clerical tasks.

proficiency in MS Office, strong communication, confidentiality, and the ability to work in a fast-paced environment are essential; bilingual Spanish is preferred and travel may be required.