Program Quality Assurance Specialist | Flexible Hours

ExactHire; Columbus (IN); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Referral bonuses

Staff recognition

Job summary

Developmental Services, Inc. (DSI) seeks a Program Quality Assurance Specialist within the Programming division. The role ensures quality services and regulatory compliance, conducting investigations, audits, and corrective actions across Adult Services.

You will collaborate with leadership, maintain documentation, and support external surveys while upholding confidentiality and professional standards.

Qualifications

• Bachelor’s degree and 2 years of related experience; or an equivalent combination.
• CPR, First Aid, CPI and Med Core A & B certifications required annually.
• Excellent oral and written communication; confidentiality maintained.
• Valid Indiana driver’s license and vehicle insurance preferred; insurability required where applicable.

Responsibilities

• Complete investigations of Abuse, Neglect, or Exploitation as assigned.
• Ensure investigations are completed in a timely manner.
• Submit completed investigation reports for review.
• Assist with corrective action after surveys or audits.
• Assist leadership with corrective actions as needed.
• Verify completion of corrective actions within one month.
• Prepare group homes for external surveys or audits and track schedules.
• Perform random audits of client files in digital systems.
• Audit all programs including on-site visits where applicable.
• Review audit findings with leadership as needed.
• Assist with CARF, FSSA, and other audits; ensure documentation is complete.
• Maintain a team-focused, cooperative attitude with staff and clients.
• Perform additional duties as requested.

Skills

Communication skills

Customer focus

Transportation

Project coordination

Standards compliance

Flexible hours

Education

Bachelor’s degree

Job description

Developmental Services, Inc. (DSI) seeks a Program Quality Assurance Specialist within the Programming division. The role ensures quality services and regulatory compliance, conducting investigations, audits, and corrective actions across Adult Services.

You will collaborate with leadership, maintain documentation, and support external surveys while upholding confidentiality and professional standards.