Program QA & Subcontractor Oversight Lead

Community Solutions, Inc. (CSI); Fontana (CA); On-site; USD 85,411,000 - 96,432,000; Full time

Benefits offered by this job

Vacation + sick leave

Medical and Dental plans

Vision insurance

FSA

401(k) matching

Tuition reimbursement

Ongoing training

Job summary

Community Solutions, Inc. is seeking a dedicated Quality Assurance & Subcontractor Coordinator for the MAP program in West Valley, CA.

The role ensures quality across program services and subcontractors, with emphasis on adherence to contracts, budgets, and timelines. You will develop QA plans, monitor subcontractor performance, and report findings to management while collaborating with project teams to maintain high standards of service delivery.

Qualifications

• A Bachelor’s Degree and three years of experience in the social service or criminal justice field or education substituted on a one-for-one basis.
• Experience with Microsoft Office.
• Experience with Criminal Justice Evidence-Based Practices.
• Proven experience in quality assurance, project management, or a related role.
• Knowledge of industry-specific quality standards and regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to delivering high-quality results.
• Ability to work independently and as part of a team.

Responsibilities

• Assists the Program Director in management of all quality assurance for program services and operations as well as sub-contractors.
• Ensures community safety and effective program operation through internal and external monitoring of contract development, compliance and quality assurance for program services.
• Assumes duties and responsibilities in the absence of the Program Director.
• Sub-contractor Selection and Evaluation: Participate in the selection of sub-contractors based on their qualifications, experience, and ability to meet project requirements; Conduct ongoing assessments and evaluations of sub-contractors' performance, including quality of work, adherence to deadlines, and compliance with contracts.
• Quality Assurance Planning: Develop quality assurance plans and procedures for each project, outlining specific quality benchmarks and criteria; Collaborate with project managers to integrate quality assurance into project schedules and budgets; Monitor internal program operation for compliance with Agency policy and procedure, applicable Standards and relevant contractual policy. Develop relevant measures to address any deficiencies identified.
• Quality Oversight: Monitor and inspect sub-contractors' work to ensure it complies with project specifications, industry standards, and regulatory requirements; Identify and report quality issues or deviations, and work with sub-contractors to implement corrective actions.
• Documentation and Reporting: Maintain comprehensive records of quality assessments, inspections, and any non-conformities; Prepare and present regular reports on quality performance to project stakeholders and management.
• Communication and Collaboration: Foster open and effective communication between sub-contractors, project teams, and other relevant stakeholders; Collaborate with sub-contractors to resolve quality-related issues and ensure alignment with project goals.
• Continuous Improvement: Identify opportunities for process improvement and best practices to enhance overall project quality; Stay updated on industry trends, regulations, and emerging quality standards.
• Risk Management: Identify and mitigate potential risks related to sub-contractor performance and quality; Develop contingency plans for addressing unexpected quality issues.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Attention to detail

Teamwork

Independence

Quality assurance

Project management

Education

Bachelor’s Degree in social service or criminal justice

Tools

Microsoft Office

Quality standards & regulations knowledge

Job description

Community Solutions, Inc. is seeking a dedicated Quality Assurance & Subcontractor Coordinator for the MAP program in West Valley, CA.

The role ensures quality across program services and subcontractors, with emphasis on adherence to contracts, budgets, and timelines. You will develop QA plans, monitor subcontractor performance, and report findings to management while collaborating with project teams to maintain high standards of service delivery.